Due to end of year pension administration, the GP Pensions team is currently working through a high volume of document submissions and queries. Response times are currently longer than usual.
Please allow up to 30 working days for a response to your submission/query.
In the meantime, you may find that the answer to your query can be found in the frequently asked questions on the Help page of our website.
When submitting information online, best practice standard is to use an internet browser that supports Transport Layer Security 1.2 (TLS1.2). Currently the following browsers, and all subsequent versions (v) after those stated in the list below, support TLS 1.2:
Please be aware that earlier versions of TLS, used by unsupported, older versions of internet browsers, are regarded as insecure. Click here for further information.
Click here if your enquiry is in relation to PCSE Online
Click here to re-set your Open Exeter Password
Click here to access more frequently asked questions
Click here if you would like to make a subject access request
The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.
Phone: 0333 014 2884
Email: please use our enquiry form above
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN
*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, DARLINGTON, DL1 1RW.
Redirecting confidential patient information
From May 2015, PCS sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation. Your practice should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015. Please click here to view this information.
The Communication and Engagement Team
The PCSE Communication and Engagement team exists to ensure our stakeholders and service users receive the right level of involvement with, and information from, PCSE to help us deliver high quality services now and through transformation. Members of the team are available to attend regional forums, national events and other meetings to provide updates on changes and developments in PCSE.
For more information please click here
If you feel the need to complain, please email us at: pcse.complaints@nhs.net. We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. With all complaints, we aim to respond in writing within 40 working days, in line with NHS England’s complaints process.
From 5 February 2018, all telephone calls previously taken by the ACE office in Clacton have transferred to PCSE Customer Support Centre on 0333 014 2884.