Contact PCSE using the enquiries form below
Below are links to some of our top enquiries:
Media and Press enquiries
If you are a journalist and have a media query relating to PCSE, please complete our quick form which you can find here. Please note that this form goes direct the Capita Media Relations Team and any customer enquiries about PCSE services need to be submitted using the enquiries form above.
Supported Browsers
To ensure the best user experience we recommend you use the newest version of your preferred browser.
This will keep your connection secure, as older, unsupported versions of web browsers will impact security.
PCSE Online supports the following web browsers:
Chrome
v30 and later
Firefox
v27 and later
Internet Explorer
v11
Opera
v17
Safari
v5 on iOS
v7 on OS X
Check which browser you are using here.
The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.
Phone: 0333 014 2884
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN
*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, DARLINGTON, DL1 1RW.
Redirecting confidential patient information
From May 2015, PCS sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation. Your practice should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015. Please click here to view this information.
Due to the very low demand of the Out of Hours support since its introduction, PCSE and NHS England have agreed that the technical support line for Ophthalmic Payments services is no longer required. This is supported by the proven reliability and availability of PCSE Online over the past 12 months.
For any non-urgent queries please continue to use the online form or the Customer Support Centre. If you have an urgent issue with submitting GOS claims electronically, for example, you cannot access PCSE Online and need support after 5pm on a weekday or at a weekend, please email pcse.optomengagement@nhs.net who will respond the next working day.
Complaints
If you feel the need to complain, please email us at: pcse.complaints@nhs.net. We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. We aim to resolve all complaints within 40 working days, in line with PCSE Complaints Policy.