We understand the challenges that the COVID-19 outbreak places on Primary Care colleagues. We are working closely with NHS England to ensure high priority services run smoothly and we avoid any disruption to frontline primary care.

PCSE is committed to updating you on what we are doing to support you during this time.

For updates on each of our services during the COVID-19 outbreak, please click here.

Contact PCSE using the enquiries form below

Below are links to some of our top enquiries:

Click here to find out to register for PCSE Online

Click here to find out how to reset your Open Exeter Password

Click here if you would like to make a subject access request

Click here to access more frequently asked questions

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Enquiries form

Your name * (required)

Your email address * Primary Care providers, please provide your work email address

Your telephone number * Primary Care providers please provide your work telephone number

Practice/pharmacy address (if applicable) (Primary Care providers only)

Your organisation code (if applicable) (GDC number for Dentists; Practice code for GP practices; ODS code for Opticians; ODS number for Pharmacies)

Case number Please provide If you are contacting us regarding an existing case

Subject

Your message

Supporting document Maximum file size 5mb. Supported file formats are: bmp, doc, docx, gif, jpg, pdf, png, rtf, tif, txt, xls, xlsx, ods, odt.

Captcha

When submitting information online, best practice standard is to use an internet browser that supports Transport Layer Security 1.2 (TLS1.2). Currently the following browsers, and all subsequent versions (v) after those stated in the list below, support TLS 1.2:

Chrome - v30 and later
Firefox - v27 and later
Internet Explorer - v11
Opera - v17
Safari - v5 on iOS and v7 on OS X

Please be aware that earlier versions of TLS, used by unsupported, older versions of internet browsers, are regarded as insecure. Click here for further information.

Other ways to contact us

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Phone: 0333 014 2884
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, DARLINGTON, DL1 1RW.

Redirecting confidential patient information

From May 2015, PCS sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation. Your practice should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015. Please click here to view this information.

Complaints

If you feel the need to complain, please email us at: pcse.complaints@nhs.net. We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. We aim to resolve all complaints within 40 working days, in line with PCSE complaints policy.

Complaints Policy