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Contact us

Online enquiry form

The best way to contact us is to use our online enquiry forms - choose your enquiry type below.

Other ways to contact us


The PCSE Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.


Any mail, including any claim forms, returns or cheques currently posted to PCSE, should be sent our secure storage and distribution facility:

  • Primary Care Support England, PO Box 350, Darlington, DL1 9QN

If you wish to courier your documents to us, please note there is a separate address for courier firms to use:

  • Capita Intelligent Communications, Building 17, Units 2-6, Lingfield Point, McMullen Road, Darlington, DL1 1RW


If you feel the need to complain, please email us at:

We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. 

We aim to resolve all complaints  within 40 working days, in line with PCSE Complaints Policy.

Media enquiries

If you are a journalist and have a media query relating to PCSE, please complete the form below. 

Please note that this form goes direct the Capita Media Relations Team and any customer enquiries about PCSE services need to be submitted using the enquiries form above.