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Change of bank account information

I need to update the email address for my remittance advice, what should I do?

If you require a remittance advice email address to be amended for your GP Practice or PCN,  please visit the Contact Us page, choose GP Payments and complete a New GP Payments enquiry. Please provide documentation of the update on a letter headed paper or an invoice which includes the remittance advice email address.

PCSE will then complete an amendment request via the Oracle Supplier workflow to add the remittance advice email address to the existing GP or PCN supplier site.

The request will be submitted to an NHSE Regional Approver for authorisation.

Once the request has been approved by the NHSE Regional Approver the request will be routed to the Supplier Maintenance Team at NHS Shared Business Services (NHS SBS) who will action the change updating the site with the new remittance advice email address.

Both PCSE and the NHSE Regional Approver will be notified by email once the request has been completed.

How do I change bank account information?

1. How do I change the bank details for my practice?

Please provide the following details to PCSE on letter headed paper, which must include the following information:

  • Practice name and practice code
  • Practice Address and contact information
  • Signatures of all the GP partners at the practice
  • Remittance advice email address  (if applicable)

Submit the document to PCSE by visiting the Contact Us page, choosing 'GP Payments' as the category and type of enquiry. As you complete the secure form, please choose 'Change of practice bank details' from the Payment Query drop down.

Please ensure all current (active) GP partners at your practice match the performer information on PCSE Online.

Alternatively, you can fill in a Declaration of Banking Details form*, available here and submit to PCSE by visiting the Contact Us page, choosing 'GP Payments' as the category and type of enquiry.

*This must be signed by all partners at your practice.

Where feasible wet signatures should be obtained, however the below e-signature options are also acceptable:

  • ‘Upload an image’ functionality on your signing software to insert signature - A photograph (JPEG) of the wet ink signature.
  • 'Sign document by drawing a signature' using functionality within software such as Nitro, DocuSign etc to insert a signature on to a PDF.

If a practice merger occurs, you will need to advise PCSE which account the newly merged practice wishes to have their payments sent to following the process outlined above.


2. How do I change the bank details for a PCN?

The PCN needs to download this banking declaration and complete your PCN’s details and submit the form to your Commissioner. The Commissioner then needs to verify the signatures on the banking declaration form and the Commissioner contact listed on the Authorised Email List (AEL) needs to submit this to PCSE at                                                                                               

Please ensure all payments have been received into your new account before closing the old account.

PCSE will then complete a procure to pay (P2P) form and submit along with the bank mandate to the NHS local team for authorisation. Once approved, the NHS local team will forward the information to NHS Shared Business Services (SBS) who action the change and notify PCSE and the NHS local team once complete.

PCSE is not responsible for changing your bank details. An instruction to do so is provided to Shared Business Services (SBS) via the NHS local team.