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New online enquiry form for cervical screening
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Find a topic by searching our most frequently asked questions:
or browse our topics below.
Using PCSE Online
Registering
I am not registered on PCSE Online. How do I register?
How can I set up additional PCSE Online users for my practice?
Why do I need to supply all this information?
See all 7 answers
General PCSE Online FAQs
What is PCSE Online and what do I have to do?
I am using an old internet browser (IE7/IE8)
I’m having problems accessing / using PCSE Online
See all 15 answers
Logging into PCSE Online
How do I login for the first time?
How do I set my password?
I have forgotten my password / how do I reset my password?
See all 11 answers
Supplies
General supplies enquiries
What supplies will I need to order on PCSE Online?
How many orders can I make each week?
How long will it take to receive my order?
See all 12 answers
Ordering supplies
How do I order supplies using the online PCSE Online?
I have not received confirmation that my order is being fulfilled
How can I see what I have ordered / how do I go back and view my order?
See all 17 answers
Delivery of supplies
How can I find out where my order is?
How frequently will PCSE deliver to my practice?
When is my scheduled weekly delivery from CitySprint?
See all 6 answers
GP Record Movement
Bagging and labelling records
What is the current process for the movement of patient records?
What size shipping bag should I use?
Is the shipping bag recyclable?
See all 19 answers
Records movement and PCSE Online
Do I still request deductions the same way as before?
How do I order the labels for patients I am deducting?
I’m not receiving any notifications on my GP system anymore alerting me that the records are on their way?
See all 14 answers
Other post
What shall we do with the ‘other post’ which used to go in the blue bags/courier bags with the records?
What shall we do with GMS3 forms?
See all 2 answers
CitySprint collection / delivery
CitySprint haven’t collected the records
CitySprint won’t collect the record
My practice uses off-site storage / holds notes at various sites
See all 4 answers
Temporary patients
How do I send GMS3 forms (temporary residence forms)?
I am trying to scan my GMS3 form on to the GP PCSE Online but it isn’t working?
A patient told us they went to another GP as a temporary patient, but we haven’t received their GMS3 form
See all 5 answers
Information requests
I would like to request for access to a medical record or information regarding a patient / How do I apply for this information?
I sent in an application to request access to a medical record, what is the status? / I haven’t heard anything?
We don’t want to assume responsibility for a subject access request
See all 7 answers
Outstanding medical records (OSMR) project
What is the OSMR project?
What do I do if I receive a label(s) for records that I have already sent?
I have received the outstanding medical record (OSMR) project labels, now what do I do?
See all 9 answers
Cervical Screening
General enquiries
One of our patients is asking about eligibility of the cervical screening programme, what information should we provide?
Can PCSE provide information to our patients on cervical screening results?
How are screening call / recall invitations and results letters posted?
See all 6 answers
Screening: Online Enquiry Form
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
What is the maximum file size I can upload?
See all 14 answers
Performers Lists
General enquiries
I have a question on the status of an application
Where can I find the NPL1, NPL2 and NPL3 forms?
Can I work if my status hasn’t been updated on the National Performers List Website?
See all 11 answers
Making a change to circumstance or status
I am a performer changing practice. What do I need to do?
I am a performer and I have changed my name. Do I need to do anything?
I am a GP Registrar and my circumstances have changed. What do I need to do?
See all 3 answers
Ophthalmic Payments
Using the online enquiry form for ophthalmic payment queries
Is the online form the only way I can contact PCSE for general ophthalmic queries?
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
See all 17 answers
Notification of domiciliary visits (PVNs)
What are the timescales for submitting new (original) PVNs?
Can I add/substitute patients on a PVN before the visit?
Can substitutions and amendments be submitted on the online form?
See all 8 answers
CET Claims
How will I know when my CET claim has been processed for payment?
How will a CET payment appear on a statement?
I have a query about a CET claim from a previous year. Can I submit it via the online form?
See all 5 answers
General queries
How can I request and receive a copy of my batch header(s)?
What should I do if a patient realises that they aren’t eligible for a GOS claim that has already been submitted?
What should I do if I haven’t received my GOS payment statement?
See all 14 answers
Patient Refund Queries (HC5s)
What is the process for claiming a refund and when will it be paid?
I have not received my cheque for a refund what should I do?
Why is the amount I paid for my glasses different to the amount I have been paid?
See all 4 answers
Pre-registration training grants
How do I submit a pre-registration training (PRT) grant claim?
How much am I able to claim?
What is the qualifying criteria that needs to be met for my claim to be paid?
See all 3 answers
Open Exeter
General enquiries
What happens if you don’t have access?
How can I view GP Registrar payments on Open Exeter statements?
See all 2 answers
GP Payments
GP trainee reimbursements (for practices in non-lead employer areas only)
How can I view GP trainee payments on Open Exeter statements?
How do I get reimbursed for my GP trainee salary?
Which salary reimbursement form do I need to complete for GP trainees?
See all 10 answers
Change of practice bank details
How do I change the bank details for my practice?
See all 1 answers
Childhood Immunisations
What is the procedure for claiming childhood immunisation payments?
How do I get payment for childhood immunisations submitted late?
See all 2 answers
Rent, rates and utilities payments
How do I claim for practice rent, rates and utilities?
See all 1 answers
Seniority payments
What is the current situation regarding seniority payments?
See all 1 answers
GP payment and pensions online enquiries form
Is the online form the only way I can contact PCSE for GP payment or pension queries?
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
See all 7 answers
Practice mergers and closures
Where do I submit the new practice bank details to when a practice is merging?
Where should I submit my new practice estimate of profit form when a practice is merging?
What happens with Prescribing and Dispensing Drug payments that are processed in arrears?
See all 4 answers
GP Pensions
Annual Certificates of Pensionable Profits – Type 1
What is the purpose of the Annual Certificate of Pensionable Profits – Type 1?
Who completes the Annual Certificate of Pensionable Profits – Type 1?
Where can I download the Annual Certificate of Pensionable Profits – Type 1?
See all 10 answers
Type 2 medical practitioner self assessment of tiered contributions
What is the purpose of the Type 2 medical practitioner self assessment of tiered contributions?
Who completes the Type 2 medical practitioner self assessment of tiered contributions?
Why do I need to complete the Type 2 medical practitioner self assessment of tiered contributions?
See all 10 answers
Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay
What is the purpose of the Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay?
Who completes the Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay?
Where can I download the Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay?
See all 9 answers
Pension contributions - GP starting or leaving a practice
What do I do if my practice is still taking contribution deductions for a doctor who has left our practice?
What do I do if PCSE is not taking pension contributions for a doctor who has started at our practice?
The pension contributions for a GP/GPs at my practice are incorrect, how do I rectify this?
See all 3 answers
Locum A & B pension contributions
How do I claim NHS Pension Scheme (NHSPS) membership for Freelance GP locum GMS, PMS, APMS or appraisal NHS work?
What forms should Freelance GP Locums complete if they wish to pension their surgery/practice or appraisal work?
How long can I work at one surgery for before I am no longer classed as a locum?
See all 7 answers
Opting out and re-joining the NHS Pension Scheme
How do I opt out of the NHS Pension Scheme?
When will my application to leave the NHS Pension Scheme take effect?
How do I re-join the NHS Pension Scheme after opting out?
See all 4 answers
Pensions on divorce/dissolution of a Civil Partnership Cash Equivalent Transfer Value (CETV) request
How do I request a Cash Equivalent Transfer Value (CETV)?
See all 1 answers
Retirement, death in service, Ill health retirement
I’m a GP and I'm retiring, how do I claim my NHS Pension Scheme benefits?
What do I need to do to be considered for Ill health retirement?
What do I need to do if I qualify for ill health retirement benefits?
See all 5 answers
GP Solo
How should GP Solo pension contributions be submitted?
See all 1 answers
Maternity leave adjustments
How do we advise on maternity leave adjustments to practice pension contributions?
See all 1 answers
GP payment and pensions online enquiries form
Is the online form the only way I can contact PCSE for GP payment or pension queries?
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
See all 7 answers
General GP pension enquiries
Who do I contact if I have a query regarding a private pension scheme deduction?
When making a BAC/online banking pension payment, what should I use as the payment reference?
See all 2 answers
Non-clinical Partners
How do I add a non-clinical partner to the practice?
See all 1 answers
Practice mergers and closures
Where should I submit my new practice estimate of profit form when a practice is merging?
See all 1 answers
Total Reward Statements
I can see a Total Reward Statement (TRS) but it is not up to date
I don’t know which certificates have not been submitted for my pension record
I have sent all of my certificates in and should not have a gap
See all 4 answers
Registrations
Patient Registrations, Deductions and Amendments
What will happen when I register a new patient?
Will patients receive a letter confirming registration at our practice?
We registered a new patient a while ago, but still havent had confirmation from PCSE that the patient has been registered
See all 13 answers
Patient Removals
What should I do if there is an FP59 flag on our system?
How do I request the removal of a violent patient from our practice?
What will happen if a Special Allocation Scheme patient (SAS) tries to register at our practice?
See all 3 answers
Patient Records, Duplicates and Confusions
What should I do if I have two records for the same patient and they have two different NHS numbers?
What should I do if I have once record with one NHS number, but two people registered at our practice with the same name?
What are confusions and duplicates?
See all 3 answers
Adoption and gender re-assignment processes
How should I advise PCSE of a patient gender re-assignment?
What should we do when a patient is adopted?
See all 2 answers
Patient Lists
What should I do if I have a query or discrepency regarding patient lists?
See all 1 answers
Other
How do I notify PCSE if we are changing our clinical system?
Do I need a new GP code if I move to a new practice?
How do I register blood and organ donors on Exeter?
See all 3 answers
Common Enquiries from GP Practices
Common Enquiries
I have a new GP starting at my practice, how should I notify PCSE?
I have a GP leaving my practice, how should I notify PCSE?
I have not received the medical record labels for patients that have recently left my practice, when will I receive them?
See all 4 answers
