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How can we help you?
Find a topic by searching our most frequently asked questions:
or browse our topics below.
Integrated Care Boards (ICBs)
Performers List FAQs
Do I need to approve the 'Change of Commitment' cases?
What happens if approvals haven't been made before the implementation of ICBs?
How do we approve changes that pre-date the delegation of these services in December 2019?
See all 7 answers
User Management FAQs
When an approver is on leave, can they assign this role to anyone to complete?
I was responsible for approving contract changes for 10 CCG's, will my permissions need to change following the move to ICB?
Is there a report which shows you who has access and their roles in PCSE Online? Including who is the current User Administrator?
See all 5 answers
GP Payments FAQs
If a contract variation (CV) was uploaded before 1st July do we need to upload it again against the ICB?
See all 1 answers
GP Payments & Pensions Online Service
What's changing
Why is GP Payments and Pensions moving to PCSE Online?
When does the system go live?
Will there be dual running of both PCSE Online and Open Exeter?
See all 8 answers
Accessing GP Payments and Pensions
Where do we log in?
Do I need an N3 connection to access PCSE Online?
What is a PCSE Online super user?
See all 20 answers
Pensions
I have a question about pension contributions.
If GPs are automatically being given access, what about non-GP partners who need to access the pensions screens?
I have pensions contributions missing from my record, or they're incorrect. What do I need to do?
See all 6 answers
Statements and Claims
Will we be able to print out copies of our statements for accountants?
Am I able to download statements from PCSE Online and upload them to accountancy packages?
If I need to query a statement can this be done in PCSE Online?
See all 13 answers
Joiners and Leavers
How do we notify you of historic joiners or leavers from before this new system is live?
If a GP opts out of the NHS pension scheme and then wants to restart pension at a later date, what process will they or the practice need to do?
We have a salaried GP leaving the NHS pension scheme but not leaving the Practice, would i still use the Leavers form?
See all 9 answers
Locum A&B
Why is PCSE introducing this rule?
What will happen if I submit forms in the future (for work I carry out from October onwards) that do not comply with the 10 week rule?
What will happen if I make a payment for forms that do not comply with the 10 week rule?
See all 7 answers
Other
Why don’t Practice Managers submit Performers List changes on behalf of the GP?
How quickly after the performers list update does the GP then link to the practice?
How do I get help using PCSE Online?
See all 14 answers
Commissioners
Who is responsible for submitting monthly payment schedules?
I want to view and/or set APMS/PMS baselines.
Where can I view QOF figures?
See all 5 answers
Accountants
Can accountants complete a Type 2 certificate if the practice the GP is working at is missing from the prepopulated information?
I have a query regarding a Type 1 certificate or incomplete records, how do I do this?
I am missing some information, can I save my progress on a Type 1 or Type 2 submission?
See all 16 answers
COVID-19 Related enquiries
General Enquiries
Does PCSE supply personal protective equipment (PPE), such as face masks and protective clothing?
How will couriers be minimising the risk of the virus spreading?
See all 2 answers
GP/GP Practices
I am a GP who is self-isolating/working from home, can prescription pads be delivered to my home address?
I’m a retired GP and have been asked/would like to return to work to support the NHS workforce due to COVID-19. How do reregister on the performers list?
Our practice’s main site is temporarily closed; can PCSE deliver medical records to our branch site?
See all 5 answers
Pharmacies
Will we receive our supplies order?
See all 1 answers
Opticians
Will we receive our supplies order?
See all 1 answers
Dentists
Will we receive our supplies order?
See all 1 answers
Using PCSE Online
General PCSE Online FAQs
What is the process for extending a current main contact to a new practice?
I have been set up as a main contact for a more than one branch/practice. How do I order supplies to be delivered to specific sites?
How do I set up access to PCSE Online for a new GP branch?
See all 4 answers
Logging into PCSE Online
How do I login for the first time?
How do I set my password?
I have forgotten my password / how do I reset my password?
See all 11 answers
GPs and GP Practices using PCSE Online
How does my GP practice access the new online Performers List services on PCSE Online?
I’m a GP, how do I get access to PCSE Online
What should I do if the password is not accepted?
See all 14 answers
Supplies
General supplies enquiries
What supplies are available to order on PCSE Online?
The user/person who placed our orders has left the practice and I need to take over. What should I do to gain access to PCSE Online?
How many orders can I make each week?
See all 11 answers
Ordering supplies
How do I order supplies using PCSE Online?
I have not received confirmation that my order is being fulfilled
How can I see what I have ordered / how do I go back and view my order?
See all 22 answers
Delivery of supplies
How can I find out where my order is?
How frequently will PCSE deliver to my practice?
When is my scheduled weekly delivery from CitySprint?
See all 7 answers
Drug Tariff
About the Drug Tariff
See all 1 answers
GP Record Movement
Bagging and labelling records
What is the current process for the movement of patient records?
When would I expect to receive a label?
What is the expected time frame for the delivery of a label?
See all 10 answers
Records movement and PCSE Online
What will happen when I register a new patient?
I have deducted a record / registered a patient but the movement is not showing on PCSE Online?
I have received a deduction request for a patient that is not leaving my practice
See all 4 answers
CitySprint collection / delivery
CitySprint haven’t collected the records
See all 1 answers
Temporary patients
How do I send GMS3 forms (temporary residence forms)?
We have received a GMS3 form for a patient that is not registered at my practice
See all 2 answers
General record movement queries
What do I do with records or notes not for my practice?
Transfer of patient records from an English practice to a practice in Wales/Scotland or Northern Ireland
See all 2 answers
Lloyd George envelopes for paper patient records
Where is the Lloyd George envelope for my new patient?
If I receive some paperwork for my new patient, but I don’t have a paper envelope to put them in, what should I do?
We have digitised the medical records we store, can the physical record be securely destroyed?
See all 3 answers
Access to Medical Records (Member of the public)
What information can PCSE provide me with?
What information should a medical record hold?
How long does it take to process a request for medical records?
See all 10 answers
Access to Medical Records (GP Practice)
What information can PCSE provide me with?
What information should a medical record hold?
How long does it take to process a request for medical records?
See all 15 answers
Access to Medical Records (Police/Other Requestors)
What information can PCSE provide me with?
What information should a medical record hold?
How long does it take to process a request for medical records?
See all 11 answers
Access to Medical Records (Solicitors/Insurers)
What information can PCSE provide me with?
What information should a medical record hold?
How long does it take to process a request for medical records?
See all 11 answers
Performers Lists
General enquiries
I work as a GP/Dentist/Optician in secondary care. Do I need to be on the Performers list for England?
How do I see if I'm on the Performers List?
I have a new GP/Dentist/Optician joining the practice. What do I do?
See all 21 answers
Applicant enquiries
How do I apply to join the Performers List for England for the first time?
Is there another way to submit my application to join the Performers List for England?
What are acceptable forms of photographic ID?
See all 16 answers
Existing Performers
Making changes to the Performer List
I am already on the Performers List for England for my profession - do I need to do anything on PCSE Online?
I am a performer but do not work at a practice. How can I access the new system if I work solely for an out of hours provider or social enterprise organisation?
See all 13 answers
Change of practice contact details
How do I inform PCSE if our practice has changed its name?
How do I inform PCSE of a change of practice address?
See all 2 answers
Ophthalmic Payments
New online Ophthalmic Payments
What is Ophthalmic Payments via PCSE Online?
How will it work?
What difference will it make to my practice?
See all 28 answers
Using the online enquiry form for ophthalmic payment queries
How do I submit an Ophthalmic query?
Is the online form the only way I can contact PCSE for general ophthalmic queries?
Can I upload forms/documents via the online form?
See all 18 answers
Notification of domiciliary visits (PVNs)
What are the timescales for submitting new (original) PVNs?
Can I add/substitute patients on a PVN before the visit?
Can substitutions and amendments be submitted on the online form?
See all 8 answers
CET Claims
How do I submit a CET claim?
When can CET claims be submitted?
How will a CET payment appear on a statement?
See all 5 answers
General queries
I need new batch headers, how do I get them?
What should I do if a patient realises that they aren’t eligible for a GOS claim that has already been submitted?
What should I do if I haven’t received my GOS payment statement?
See all 22 answers
Patient Refund Queries (HC5s)
What is the process for claiming a refund and when will it be paid?
I have not received my cheque for a refund what should I do?
Why is the amount I paid for my glasses different to the amount I have been paid?
See all 4 answers
Pre-registration training grants
How do I submit a pre-registration training (PRT) grant claim?
How much am I able to claim?
What is the qualifying criteria that needs to be met for my claim to be paid?
See all 3 answers
New Paper GOS forms
Will my claim get rejected if it’s for a sight test dated after 31 January on a current form?
Do the new style paper forms need to be attached to a batch header?
Can I send in old paper forms and new paper forms together in the same batch?
See all 14 answers
Open Exeter
General enquiries
What happens if you don’t have access?
How can I view GP Registrar payments on Open Exeter statements?
See all 2 answers
GP Payments
Change of bank account information
How do I change bank account information?
See all 1 answers
Childhood Immunisations
What is the procedure for claiming childhood immunisation payments?
How do I get payment for childhood immunisations submitted late?
How do I make a claim for childhood immunisations for a child who has left the practice or for a vaccines refusal?
See all 3 answers
Rent, rates and utilities payments
How do I claim for practice rent, rates and utilities?
See all 1 answers
Seniority payments
What is the current situation regarding seniority payments?
See all 1 answers
GP payment and pensions online enquiries form
Is the online form the only way I can contact PCSE for GP payment or pension queries?
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
See all 7 answers
Practice mergers and closures
Where do I submit the new practice bank details to when a practice is merging?
Where should I submit my new practice estimate of profit form when a practice is merging?
What happens with Prescribing and Dispensing Drug payments that are processed in arrears?
See all 4 answers
Common Enquiries from commissioners
I’m a commissioner, how do I request to stop a monthly recurring or regular payment(s)?
How does the commissioner notify PCSE of a LMC rate change?
See all 2 answers
Local Medical Committee (LMC) levies
How do I change the LMC levy rate?
How does the commissioner notify PCSE of a LMC rate change?
See all 2 answers
PCN Payments
What will happen to previous paycodes?
How do I make changes to a PCN’s bank account information?
What has been happening until now and how will these arrangements change?
See all 7 answers
PCN Payments User Management
Who is responsible for adding PCN roles to/for users?
What is the ICB user management process?
What is the PCN user management process?
See all 20 answers
Prescriptions for reimbursement (Drugs claims, payments and pooled lists)
Can drug reimbursement claims be made against a pooled list?
My drugs payment for claims made against a pooled list appear to be incorrect
How do I set our clinical system to allocate prescribing to an individual prescriber, rather than a pooled list?
See all 3 answers
GP Pensions
Type 1 - Annual Certificates of Pensionable Profits
What is the purpose of the Annual Certificate of Pensionable Profits – Type 1?
Who completes the Annual Certificate of Pensionable Profits – Type 1?
Where can I download the Annual Certificate of Pensionable Profits – Type 1?
See all 13 answers
Type 2 medical practitioner self assessment of tiered contributions
What is the purpose of the Type 2 medical practitioner self assessment of tiered contributions?
Who completes the Type 2 medical practitioner self assessment of tiered contributions?
Why do I need to complete the Type 2 medical practitioner self assessment of tiered contributions?
See all 13 answers
Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay
What is the purpose of the Estimate of Pensionable Profits/Pay?
Is this mandatory?
Who can submit the Estimate of Pensionable Profits/Pay form?
See all 8 answers
Pension contributions - GP starting or leaving a practice
What do I do if my practice is still taking contribution deductions for a doctor who has left our practice?
What do I do if PCSE is not taking pension contributions for a doctor who has started at our practice?
The pension contributions for a GP/GPs at my practice are incorrect, how do I rectify this?
See all 3 answers
Locum A & B pension contributions
How do I claim NHS Pension Scheme (NHSPS) membership for Freelance GP locum GMS, PMS, APMS or appraisal NHS work?
What forms should Freelance GP Locums complete if they wish to pension their surgery/practice or appraisal work?
How long can I work at one surgery for before I am no longer classed as a locum?
See all 8 answers
Opting out and re-joining the NHS Pension Scheme
How do I opt out of the NHS Pension Scheme?
When will my application to leave the NHS Pension Scheme take effect?
How do I re-join the NHS Pension Scheme after opting out?
See all 4 answers
Pensions on divorce/dissolution of a Civil Partnership Cash Equivalent Transfer Value (CETV) request
How do I request a Cash Equivalent Transfer Value (CETV)?
See all 1 answers
Retirement, death in service, ill health retirement
I’m a GP and I'm retiring, how do I claim my NHS Pension Scheme benefits?
What do I need to do to be considered for Ill health retirement?
What do I need to do if I qualify for ill health retirement benefits?
See all 5 answers
GP Solo
How should GP Solo pension contributions be submitted?
See all 1 answers
Maternity leave adjustments
How do we advise on maternity leave adjustments to practice pension contributions?
See all 1 answers
GP payment and pensions online enquiries form
Is the online form the only way I can contact PCSE for GP payment or pension queries?
Can I upload forms/documents via the online form?
Which file type should I select to upload my documents in?
See all 8 answers
General GP pension enquiries
Who do I contact if I have a query regarding a private pension scheme deduction?
When making a BAC/online banking pension payment, what should I use as the payment reference?
I am a GP and would like to change my name on my pension record. How do I do this?
See all 5 answers
Non-clinical Partners
How do I add a non-clinical partner to the Practice?
How can I update the pension for a non-clinical partner once they have been added to the Practice?
How do I remove a non-clinical partner from the Practice?
See all 3 answers
Practice mergers and closures
Where should I submit my new practice estimate of profit form when a practice is merging?
See all 1 answers
Total Reward Statements
I can see a Total Reward Statement (TRS) but it is not up to date
I don’t know which certificates have not been submitted for my pension record
I cannot see a Total Reward Statement
See all 3 answers
Other NHS Pensions forms
Where can I find information regarding the NHS Pensions Amnesty forms?
See all 1 answers
Pension adjustments
Will pension adjustments still be made if a practice has changed ownership?
How does PCSE process adjustments when the practice has closed?
How does PCSE rectify pension over or under payments with Locums?
See all 6 answers
End of year pension administration
I submitted my 2021/22 pension form/certificate by the deadline of 28 February 2023. When can I expect for this to be updated on Pensions Online (POL)?
How long should I expect to wait for a response to my query?
Which certificate should I complete?
See all 3 answers
Patient Registrations
Patient Registrations
NHS numbers for people coming to the UK from Ukraine
How do I access the NHS app to check my medical record or vaccination status?
Useful guides about the Patient Registration Process
See all 19 answers
Deductions, Amendments and Rejections
Deductions: How do I cancel a deduction request?
Deductions: What should we do if a patient has moved out of our practice area and needs to register with a new practice?
Dedutions: What should we do if a patient has moved out of our practice area but we are still willing to treat them as an 'out of area' patient?
See all 14 answers
Patient Removals
Useful guides for Registrations and how to request Patient Removals
What should I do if there is an FP69 flag on our system?
What will happen if a Special Allocation Scheme patient (SAS) tries to register at our practice?
See all 6 answers
Patient Records, Duplicates and Confusions
What should I do if I have two records for the same patient and they have two different NHS numbers?
What should I do if I have one record with one NHS number, but two people registered at our practice with the same name?
What are confusions and duplicates?
See all 4 answers
Adoption and gender re-assignment processes
Useful guides for Adoption and Gender re-assignment processes
How should I advise PCSE of a patient gender re-assignment?
What should we do when a patient is adopted?
See all 4 answers
Patient Lists
What should I do if I have a query or discrepency regarding patient lists?
See all 1 answers
Data quality checks
Why are data quality checks being carried out?
Why have I received a data quality check request from PCSE?
What happens after I complete my actions?
See all 11 answers
Other
How do I notify PCSE if we are changing our clinical system?
Do I need a new GP code if I move to a new practice?
How do I register blood and organ donors on Exeter?
See all 4 answers
Common Enquiries from GP Practices
Common Enquiries
I have a new GP starting at my practice, how should I notify PCSE?
I have a GP leaving my practice, how should I notify PCSE?
I have not received the medical record labels for patients that have recently left my practice, when will I receive them?
See all 5 answers
Market Entry
Applicant FAQs
The application form will not accept my GPhC number.
I cannot progress to the next section of the form.
I cannot progress on the Organisation details page.
See all 8 answers
Non-primary care customers
Private Prescribers
I am a private prescriber - how do I order prescription forms?
How can I change the address on my prescription forms?
See all 2 answers
