Can I ask what the process is to check my pension accumulation?
You can contact the Pensions helpdesk on 0300 330 1346 and the team will check your record is updated, if you have a Total Reward Statement and if you have been sent an invite to the My NHS Portal.
How do I find out which pension scheme I am in (2008, 2025/16 etc)?
The scheme you have membership in should be shown on your Total Reward Statement/Annual Benefits Statement or in the My NHS Pension portal.
It will also show on any service statement or Annual Allowance statement provided by NHS Pensions.
If you do not have access to either of these, you can contact the pensions helpdesk on 0300 3301346 or firstname.lastname@example.org
Where do I find my NHS Pension Scheme Membership Number ?
This is an SD membership number and will be on any documentation you have from NHS Pensions. If you do not have anything, you can email the Pensions Member team at email@example.com
Where can I find my registration code and personal ID code to sign up to the My NHS pension site?
Will you lose your pension if forms are not submitted correctly?
If your pension record has missing service, you should contact your employer (PCSE) directly to ensure they have the information required to update NHS Pensions.
Should this be pre-2015, you can use the missing membership form from
If I’m working via an agency as a locum, and paid into a limited company. Is it pensionable?
If your invoice comes from a limited company then you are not eligible to pension the work. Neither agencies or limited companies are eligible in the NHS Pension Scheme.
Is locum work paid into a limited company pensionable?
If your invoice comes from a limited company, you are not eligible to pension the work.
What is the minimum contributions to make in a year to keep your NHS pension going ?
There is no minimum contribution required. The pension calculation is based on the amount of service you pay pension on.
Can I take a career break and still pay into my NHS pension?
If you take authorised leave or a career break, you can choose to remain pensionable for up to 6 months.
If the authorised leave is pensionable, you must make arrangements with your employer to pay contributions continuously during the break.
If you do not stop paying pension contributions in the first 6 months, you can choose to pay contributions for a further 18 months. If you wish to continue contributing during the 18 month period, you’re responsible for the employee and employer pension contributions.
If GPs are automatically given access, what about non-GP partners who need to access the pensions screens?
Non-GP partners are not given roles automatically as they aren’t on the performers list, however your practice user administrator for GP Payments and Pensions can give them the Non-GP partner role.
Do I need an N3 connection to access PCSE Online?
No, PCSE Online is a secure web based system that uses encrypted communications. Access to PCSE Online is controlled through Role Based Access Control and these roles are both assigned and managed by a User Administrator within the practice.
Can Practice Managers view employee contribution statements?
Currently Practice Managers are unable to view contribution statements but we are looking into this to make it possible.
Each GP can download a copy of their statement and provide it to the Practice Manager or their Accountant.
Will GPs have access to details of income recorded on their records which have been migrated over from the old system?
Yes, GPs will be able to see the last 7 years data back to 2014/15. The system will show 6 previous financial years plus the current financial year.
Can I download my employee contribution statement?
The GP can download either CSV or a PDF of their employee contribution statements on PCSE Online. They can also download a PDF of any forms they have filled in via the solution.
I have pensions contributions missing from my record, or they're incorrect. What do I need to do?
Please submit the certificate or pay evidence for the financial year these contribution relate to, to the PCSE pensions team. We will then review the detail, and make any adjustments to ensure your pension record if fully up to date.
I have a question about pension contributions.
We have produced a new guide to help you understand why pension contributions might not reflect what you're expecting.
Topics covered include:
Information on how to resolve various queries
Answers to key questions about why there might be changes in contributions
How to complete a joiner/leaver form
I’m having difficulty accessing my pension statement, could this be due to my pension being under a different surname?
If you are a General Practitioner (GP) that practices under a different surname, you may have issues accessing your statement due to the verification process used.
If you have issues accessing your statement due to practising under a different surname, please contact NHS Pensions directly by emailing firstname.lastname@example.org and include your membership or NI number
I want to top up or increase my pension – how do I do this?
There are different ways to increase your pension:
Bigger lump sum purchase
Early Retirement Reduction Buy Out (ERRBO)
Half Cost Added Years
Money Purchase Additional Voluntary Contributions (MPAVC)
Visit the NHSBSA Increasing Your Pension webpage for more information on all of the options available.
If you need to submit any forms to us or have a query, you can visit the Contact Us page and complete a new GP pensions enquiry.
I am a GP and would like to change my name on my pension record. How do I do this?
You need to notify PCSE using the online form available on the ‘Contact us’ page. Select ‘Pensions’ and complete your details. Then select the ‘Additional pension/ AVC/Top up’ option from the drop down list and upload your proof of identity, address and a marriage certificate and we will update your pension record.
When making a BAC/online banking pension payment, what should I use as the payment reference?
When making a payment please enter the reference in the following format:
Practice code – year ending – GP’s full name
For example: P82004YEND2018- DR John Smith
PCSE’s customer support centre can provide NHS England’s bank details over the phone.
Who do I contact if I have a query regarding a private pension scheme deduction?
Please note that PCSE is unable to answer queries regarding private pension schemes. NHS England advises practitioners to contact the ICB or regional team that requested the deduction of private pension contributions from the practice payment.
What should I do if my pension form is too big to upload to the online form?
Please download the forms directly from the NHS BSA website, complete it electronically, save it and upload it directly to the online form. As long as you can provide a nhs.net address as a contact email address there is no need to print it off, sign it and scan back in, which often makes the file size much larger.
If you don’t have an nhs.net email address, please upload the form without the signature, and upload a separate page with the signature(s) on. The form will allow you to upload up to five documents in one submission.
How do I access the online enquiries form?
The enquiries form is accessible on the 'Contact us' page of the PCSE website.
When will I receive my acknowledgement and copy of my submission?
You will receive an automated email reply within 10-20 minutes.
What is the maximum file size I can upload?
The maximum file size per attachment is 3.2MB.
Which file type should I select to upload my documents in?
The online form supports these various types of uploads, bmp, doc, docx, gif, jpg, pdf, png, rtf, tif, txt, xls, xlsx, ods, odt. However, the most frequently used file types which are recommended are pdf and excel files.
Can I upload forms/documents via the online form?
Yes, if you select an option where there is a requirement to submit a form/document you will be provided with the option to upload and attach up to eight documents as part of your submission.