My NHS Pension Portal

I have missing years on My NHS Pension portal.

If a member had missing years when the NHS Pensions data was cut on 6 June 2025 their record on the My NHS Pension portal will only be up to data as far as the pension year before their missing year(s).

If a member had no missing years on 6 June 2025 ie. POL was up to date, and their ABS is not available on the My NHS Pension portal they should refer to the information found at Why you might not be able to see a statement | NHSBSA and contact NHS Pensions for help.

What can I do on My NHS Pension Portal?

The features that are available in My NHS Pension depend on what type of member you are.

If you have not claimed any of your NHS pension benefits yet, you can:

access your Annual Benefit Statement (ABS)
check your personal details
access your earnings history and employment history
add or change your contact details
add, change or delete your nominations

I can see an Annual Benefit Statement but it is not up to date.

Annual Benefit Statements (ABS) are refreshed every year by NHS Pensions. An ABS will only be refreshed by NHS Pensions if the member has submitted complete and accurate ‘end of year’ certificates to PCSE for every year they’ve been a member of the NHS GP Pension scheme. If the member has a certificate outstanding, Pensions Online (POL) cannot be updated and their ABS will not update beyond the previous year.

Image shows information about missing years pension — Missing years

In the example above, the member has not submitted their complete and accurate 2018/19 certificate, but has submitted all subsequent years. In this scenario, their TRS will not refresh beyond 2017/18. They have four ‘missing years’ in POL, but one outstanding certificate in PCSE Online. Submitting the outstanding certificate will allow POL to be update with the subsequent years.

I cannot see an Annual Benefit Statement.

Pensions which are deemed ‘complex’ i.e. include added years, AVCs, divorced etc. will not have an auto-generated Annual Benefit Statement. Statements have to be created manually and can be requested from NHS Pensions. Please contact the NHS Pensions Member Helpline on 0300 330 1346 (0044 191 2790571 if you are calling from overseas).

I don’t know which certificates have not been submitted for my pension record.

Log in to PCSE Online.

Navigate to the screen to the Type 1 or Type 2 Listing Screen and click search to see a list of Approved certificates.

In the example above we know the 2018/19 and 2020/21 certificates have not been submitted because they do not appear on this listing screen.

We can also see that the 2016/17 certificate has a declarated status which means it has been submitted on PCSE Online and is yet to be processed by PCSE.

Should any certificates have a rejected status, you can scroll right to see the reason for the rejection.