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Pension adjustments

What should I do if I have been refunded/deducted incorrectly for pension contributions?

Any payment queries relating to incorrect refunds or deductions for pension contributions (EE - employee contributions and ER - employer contributions), please submit an enquiry via the 'Enquiries' form.

Please ensure that you choose GP Pensions as the subject and GP Pensions as the category, as this will ensure your enquiry reaches the correct team. Please also make sure you include your practice code and GP's GMC code. 

How does PCSE rectify pension over or under payments for SOLO work?

Contribution adjustments relating to SOLO work would be managed directly with the out of hours provider or CCG.

What happens if a practitioner has over or under paid contributions, but works in more than one role?

Pension adjustment payments or refunds required for each role would be managed separately.


If the practitioner works in a Type 2 role and also works as a locum, any contribution adjustments relating the locum work would be managed directly with the practitioner, and any adjustments relating to the Type 2 work would be made directly with the practice.

How does PCSE rectify pension over or under payments with Locums?

If a locum has overpaid contributions and is owed a refund, PCSE would process this through the Oracle system and the locum would then receive any refund due by cheque sent to their home address. Cheques are sent directly from SBS, a third party supplier of NHS England. A separate letter or email would also be sent to the locum from PCSE explaining the payment.

If the locum owes pension contributions, PCSE would contact them via email or post (where an email address is not available) to explain any discrepancies between the figures they have provided to PCSE and what we have on record. It is then up to the locum to inform us of where the difference is and if they have already paid over the contributions.

How does PCSE process adjustments when the practice has closed?

PCSE will seek advice from the NHS England local team/CCG as to how to process the refund/recovery.

Will pension adjustments still be made if a practice has changed ownership?

If a practice has changed ownership, PCSE is still required by NHS Pensions to make the adjustments through the practice as long as it is open, and is the practice that the GP worked at, at the time the certificate relates.

In line with NHS Pension guidelines, it is the responsibility of the practice to refund or recoup the adjustment directly with the practitioner concerned. If a practice has any queries on this, they should contact their local NHS England team/CCG.