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Total Reward Statements (TRS)

I can see a Total Rewards Statement (TRS) but it is not up to date.

Total Rewards Statements (TRS) are refreshed every year by NHS Pensions. A TRS will only be refreshed by NHS Pensions if the member has submitted complete and accurate ‘end of year’ certificates to PCSE for every year they’ve been a member of the NHS GP Pension scheme. If the member has a certificate outstanding, Pensions Online (POL) cannot be updated and their TRS will not update beyond the previous year. 

Image shows information about missing years pension
Missing years

In the example above, the member has not submitted their complete and accurate 2018/19 certificate, but has submitted all subsequent years. In this scenario, their TRS will not refresh beyond 2017/18. They have four ‘missing years’ in POL, but one outstanding certificate in PCSE Online. Submitting the outstanding certificate will allow POL to be update with the subsequent years.

I cannot see a Total Rewards statement

Pensions which are deemed ‘complex’ i.e. include added years, AVCs, divorced etc. will not have an auto-generated Total Reward Statement. Statements have to be created manually and can be requested from NHS Pensions. Please contact the NHS Pensions Member Helpline on 0300 330 1346 (0044 191 2790571 if you are calling from overseas).

I don’t know which certificates have not been submitted for my pension record.

Log in to PCSE Online.

Navigate to the screen to the Type 1 or Type 2 Listing Screen and click search to see a list of Approved certificates.

Listing screen
Listing screen

In the example above we know the 2018/19 and 2020/21 certificates have not been submitted because they do not appear on this listing screen. 

We can also see that the 2016/17 certificate has a declarated status which means it has been submitted on PCSE Online and is yet to be processed by PCSE.

Should any certificates have a rejected status, you can scroll right to see the reason for the rejection.