CitySprint collection and delivery
CitySprint did not take all our sacks this collection.
Couriers are expected to take up to two prepared sacks at each visit, due to capacity restrictions. If this does not happen, please advise of the number of sacks awaiting collection via the 'New Medical Records Movement enquiry' form on the PCSE website.
We recognise there may be occasions where the volume of records to be returned is higher than normal. If you have more than two sacks to be returned, please use the same form to inform us of how many additional sacks need to be collected.
How frequently will PCSE deliver to my practice?
Your CitySprint delivery/collection will be once a week or once fortnightly, to/from your practice. All organisations are moving to fortnightly collections during 2026.
You can view which day CitySprint will deliver/collect to your Main Practice on the PCSE Online homepage.
For GP Practices, if you’ve not had a collection of records from CitySprint, or if you’re experiencing an irregular service, please contact us.
We want to change the address patient records are delivered, how can we do that?
A redirect of medical records to a branch site can be requested via the Contact Us form, selecting Medical Records Movement enquiry.
Can we request an additional CitySprint collection for medical records at our practice?
To request an additional CitySprint collection for medical records, please email pcse.adhoc-mr@nhs.net.
Please note there is a charge for this service.
CitySprint haven’t collected the records
CitySprint perform weekly or fortnightly collection and deliveries to all practices. It is likely that they will collect the records during the next scheduled visit.
You can view which day CitySprint will deliver/collect to your Main Practice on the PCSE Online homepage.
If CitySprint do not arrive on the next scheduled collection / delivery date, please visit the Contact Us page and complete a new Medical Record Movement enquiry.