Statements

If you have reviewed your statement and still need support, you should submit a case via the Ophthalmic Payments contact us page and selecting ‘New Ophthalmic Payments enquiry’.

If you are following up on an existing case, select selecting ‘Existing Ophthalmic Payments enquiry’ and include your case reference where available, which will start CAS-XXXXXX-XXXXXXX.

If you experience any issues in PCSE Online, please let us know by submitting a case via the Ophthalmic Payments contact us page and selecting ‘New Ophthalmic Payments enquiry’.

To help PCSE investigate, include the payment period, organisation details, the claim ID for the item you are querying, and any supporting information that explains what you expected to see.

A claim may not appear on the statement if it was not included in the relevant payment run, if it needs further action, or if it will be processed in a later payment cycle. Check the claim status and payment period before raising an enquiry.

Statements reflect claims that have been received, accepted and processed within the relevant payment cycle. Claims submitted close to a cut-off, or claims requiring further action, may not appear on the statement you are currently reviewing.

Download the statement again and select the expanded version if the option appears. Also check that your browser or PDF viewer is displaying the full document and that you are not viewing a cropped or preview-only version.

When downloading your selected statement, choose the expanded version if prompted. This helps ensure that all available statement data is included when you download or print the statement. 

Review your statement alongside the claims you submitted. Common queries include missing individual claims, missing multiple claims, missing payments, and differences between expected and actual payment values. If you still believe there is an issue after checking the statement, please let us know by submitting a case via the Ophthalmic Payments contact us page and selecting ‘New Ophthalmic Payments enquiry’. 

Before contacting PCSE, review the statement carefully and check:

• The payment period shown on the statement.
• Whether the claim was submitted successfully.
• Whether the claim may be included in a different payment cycle.
• Any adjustments or payment information shown for that period.
• That you are looking at the correct organisation account.

A notification is issued when the payment run for your area has been completed and your statement is available to view in PCSE Online.

Your PCSE Online role must include statement viewing access for your organisation. If you cannot see statements, your organisation administrator may need to check your user access and role permissions. 

The OPHStatementView role must be assigned to users who need access to contractual ophthalmic payment statements in PCSE Online.

There may be a few reasons why a statement is not visible. Check that you are signed into the correct organisation account, that the statement for the relevant payment period has been released, and that your PCSE Online user role gives you access to view statements.

Yes. Monthly statements are accessed through PCSE Online, including where claims are submitted through a PMS provider.

You can access ophthalmic payment statements through PCSE Online. This applies whether you submit claims directly through PCSE Online or through a Practice Management System, often referred to as a PMS provider.

Your ophthalmic payment statement provides a summary of the claims and payments processed for your organisation during the relevant payment period. It is available through PCSE Online and can be used to review payment information.