Is my document too big to upload?
The maximum file size per individual document is currently 4 Mb, this is due to a technical issue. Our IT team are working to resolve this issue.
There is no limit to the number of documents you can upload.
I am unable to upload a document.
The most common reason that a document will not upload is because there is a full stop in the file name.
This might be in the form of a date, for example, 02.01.2024 or to punctuate a name, e.g. Mr. Contractor Name Application.
Other symbols which are not accepted by the system are !”£$%^&*()@.
Please save your file without any full stops and ensure none of the above symbols are used in the file name.
I have additional documents I want to upload to support my application - where do these go?
There is functionality at the end of the application form to upload any further supporting documentation.
I have completed the Opening Hours page, but it shows an error message.
You must also include any days on which you are closed and indicate these as such by selecting the days and the closed all day option, then click add time period, in order to complete this section.
I cannot find the Director and/or Superintendent on the drop down list.
When adding a director and/or superintendent for the first time please enter “new” and press return. Please select <NEW> from the drop-down box and enter details accordingly.
I cannot progress on the Organisation details page.
Please ensure that you have completed all three tabs contained within this section, Applicant Representative, Director details and Superintendent details.
You must click save on each tab before then clicking on save and next to navigate to the next section of the application.
I cannot progress to the next section of the form.
Please check the fields within the application for an error message - you cannot progress until all mandatory fields are completed.
The application form will not accept my GPhC number.
Ensure you are submitting the correct number, GPhC numbers are 7 digits long and all start with the number 2.