To place an order for supplies on the PCSE Online, please follow these steps:
You can track your orders in the Track Orders page.
Please check that you have submitted the order on the Track Orders page of the PCSE Online. If the order has been submitted, it will show as an active order. If it has not been submitted, you will still see the items in your basket. Please submit the order from the basket.
You will only see an order in PCSE Online twice if you have submitted an order containing the same items twice.
This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.
You can order personal prescription pads for GPs working in your practice via PCSE Online. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.
There may be a number of reasons that you can not see an item in PCSE Online. Any changes to the catalogue are updated on the Supplies Noticeboard, which can be found on the Supplies page. Please see possible reasons below:
Unfortunately, it is not possible to amend or cancel an order once it has been submitted.
If you have placed orders through the PCSE Online previously, then please contact us to assist you with this issue.
If you have not previously placed an order through PCSE Online, you may not have the necessary permissions to raise orders. Please check with your Main Contact whether your role on PCSE Online has permission to place orders. If this is not the case, please ask someone with the correct permissions to place the order for you. If you require access to the supplies page, your Main Contact can do this for you.
Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:
If you order has not arrived within the stated delivered dates, then please contact us.
If you’ve received part delivery of an order, the remainder of the order will be delivered once additional stock is available. Please don’t place an additional order via the portal for any items you’re waiting on, as this will result in excess quantities being delivered once the item is available.
There may be a number of reasons for why an item is missing from your order:
To order supplies for a particular site: