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Ordering supplies

To place an order for supplies on the PCSE Online, please follow these steps:

  1. Go to the Supplies tab
  2. Select and item
  3. Add quantity
  4. Click Add to Basket
  5. Repeat this with all items your require, then submit the order

You can track your orders in the Track Orders page.

You will not receive a notification verifying that your order is being processed, however you can view the current status of your order in the Track Orders page of PCSE Online.

To view your recently submitted orders, go to the Track Orders page on Supplies area of the PCSE Online.

Please check that you have submitted the order on the Track Orders page of the PCSE Online. If the order has been submitted, it will show as an active order. If it has not been submitted, you will still see the items in your basket. Please submit the order from the basket.

You will only see an order in PCSE Online twice if you have submitted an order containing the same items twice.

This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.

You can order personal prescription pads for GPs working in your practice via PCSE Online. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.

Please ask your Main Contact to contact us who will be able to add them as a practitioner to PCSE Online. You must have their practitioner code to add them.

There may be a number of reasons that you can not see an item in PCSE Online. Any changes to the catalogue are updated on the Supplies Noticeboard, which can be found on the Supplies page. Please see possible reasons below:

  1. If the item has been Suspended, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS. PCSE Online hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net
  2. If the item has been Retired, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS. PCSE Online hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net

Please contact us and we will investigate this for you.

Unfortunately, it is not possible to amend or cancel an order once it has been submitted.

  1. If you would like to add more items, or increase the quantity of items, please place another order. As long as the order has been submitted two days before your delivery date, you should receive both orders on your nearest delivery day.
  2. Once you have submitted an order, you cannot remove items or reduce the quantity of items. You will need to wait until the order has been delivered and either reject the item, or accept the order and return the excess items to us.
  3. Once you have submitted an order, you will not be able to cancel it. You will need to wait until the order has been delivered and either reject the items or accept the order and return it to us.

If you have placed orders through the PCSE Online previously, then please contact us to assist you with this issue.

If you have not previously placed an order through PCSE Online, you may not have the necessary permissions to raise orders. Please check with your Main Contact whether your role on PCSE Online has permission to place orders. If this is not the case, please ask someone with the correct permissions to place the order for you. If you require access to the supplies page, your Main Contact can do this for you.

Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:

  1. Suspended or Retired – NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS The portal hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net.
  2. Out of Stock – If the item is out of stock, it will be delivered by CitySprint when it is back in stock. Unfortunately, we cannot provide you with a date for when the item is back in stock.
  3. If there is no reason for the item being undelivered, it will be delivered by CitySprint on your next scheduled delivery date. Details of this can be found on the homepage of the portal.

If you order has not arrived within the stated delivered dates, then please contact us.

If you’ve received part delivery of an order, the remainder of the order will be delivered once additional stock is available. Please don’t place an additional order via the portal for any items you’re waiting on, as this will result in excess quantities being delivered once the item is available.

Please order a return via the Returns page on the portal and request a collection. They will be collected on the next scheduled deliver day which can be found on the homepage of the portal.

There may be a number of reasons for why an item is missing from your order:

  1. If an item has been suspended or retired, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS The portal hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net
  2. If the item is out of stock, it will be delivered by CitySprint when it is back in stock. Unfortunately, we cannot provide you with a date for when the item is back in stock.

To order supplies for a particular site: 

  • Log in to PCSE Online
  • Select the site name from the drop down box underneath ‘Select Organisation and Address’
  • When the site appears, select it
  • Click on update
  • Click on ‘Supplies’ to make your order and items will be delivered to that site.