Ordering supplies

How do I order supplies using PCSE Online?

To place an order for supplies on the PCSE Online, please follow these steps:

1.Go to the Supplies tab
2.Select an item
3.Add quantity
4.Click Add to Basket
5.Repeat this with all items your require, then submit the order

You can track your orders in the Track Orders page.

I have not received confirmation that my order is being fulfilled

You will not receive a notification verifying that your order is being processed, however you can view the current status of your order in the Track Orders page of PCSE Online.

How can I see what I have ordered / how do I go back and view my order?

To view your recently submitted orders, go to the Track Orders page on Supplies area of the PCSE Online.

I created my order but it isn’t showing up in PCSE Online. Why is this?

Please check that you have submitted the order on the Track Orders page of the PCSE Online. If the order has been submitted, it will show as an active order. If it has not been submitted, you will still see the items in your basket. Please submit the order from the basket.

My order is showing in PCSE Online twice. Why?

You will only see an order in PCSE Online twice if you have submitted an order containing the same items twice.

I created an order but it has gone through as multiple orders – why?

This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.

How do I order personalised prescriptions pads?

You can order personal prescription pads for GPs working in your practice via PCSE Online. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.

I am trying to order personalised prescription pads however the practitioner in the Practice is not available in the drop down list for personalisation

If you are trying to order prescription pads for a GP

The name should appear automatically on the drop down list, as it is added as part of the process the Performer List team follow when a GP updates their performer list details in PCSE Online. [To find out more, visit our dedicated Performer List pages]

However, if the name of the GP is not appearing in the drop down list, please contact the Performer List team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Performers List’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.

If you are trying to order prescription pads for other prescribers:

First the practice should ensure their ICB has completed the notification form and that it has been sent to NHS Prescriptions (NHS BSA). The form required can be found at: https://www.nhsbsa.nhs.uk/ccgs-area-teams-and-other-providers/organisation-and-prescriber-changes/ccgs. If you require further information you can contact NHS BSA on 0191 2013 505 or alternatively contact your local ICB.

If the form has been completed and the other prescriber is still not visible in the drop down list for personalisation on PCSE Online, please contact the supplies team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Supplies’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.

I want to order an item but I can’t see it in PCSE Online

There may be a number of reasons that you can not see an item in PCSE Online. Any changes to the catalogue are updated on the Supplies Noticeboard, which can be found on the Supplies page. Please see possible reasons below:

If the item has been Suspended, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS. PCSE Online hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please contact us
If the item has been Retired, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS. PCSE Online hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please contact us

I haven’t received my drug tariff catalogue

Dispensing contractors in England should note that from April 2021 the Drug Tariff will no longer be printed and distributed as a paper document. Please find out more on the NHSBSA website.

https://www.nhsbsa.nhs.uk/end-paper-drug-tariff-england

Dispensing contractors in England should note that from April 2021 the Drug Tariff will no longer be printed and distributed as a paper document. Please find out more on the NHSBSA website.

https://www.nhsbsa.nhs.uk/end-paper-drug-tariff-england

I want to amend or cancel a submitted order.

Unfortunately, it is not possible to amend or cancel an order once it has been submitted.

If you would like to add more items, or increase the quantity of items, please place another order. As long as the order has been submitted two days before your delivery date, you should receive both orders on your nearest delivery day.
Once you have submitted an order, you cannot remove items or reduce the quantity of items. You will need to wait until the order has been delivered and either reject the item, or accept the order and return the excess items to us.
Once you have submitted an order, you will not be able to cancel it. You will need to wait until the order has been delivered and either reject the items or accept the order and return it to us.

I am unable to see the ordering supplies section of PCSE Online

If you have placed orders through PCSE Online previously, then please contact us to assist you with this issue.

If you have not previously placed an order through PCSE Online, you may not have the necessary permissions to raise orders. Please check with your Main Contact whether your role on PCSE Online has permission to place orders. If this is not the case, please ask someone with the correct permissions to place the order for you. If you require access to the supplies page, your Main Contact can do this for you.

I haven’t received my order

Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:

Suspended or Retired – NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS The portal hosts the new national catalogue of approved items, and notification will be added if products are suspended or retired.
Out of Stock – If the item is out of stock, it will be delivered by CitySprint when it is back in stock. Unfortunately, we cannot provide you with a date for when the item is back in stock.
If there is no reason for the item being undelivered, it will be delivered by CitySprint on your next scheduled delivery date. Details of this can be found on the homepage of the portal.

If you order has not arrived within the stated delivered dates, then please contact us.

I have only received part of my order

If you’ve received part delivery of an order, the remainder of the order will be delivered once additional stock is available. Please don’t place an additional order via the portal for any items you’re waiting on, as this will result in excess quantities being delivered once the item is available.

I have received my order and it contains some items I did not order

Please order a return via the Returns page on the portal and request a collection. They will be collected on the next scheduled deliver day which can be found on the homepage of the portal.

I have received my order but there is an item missing

There may be a number of reasons for why an item is missing from your order:

If an item has been suspended or retired, NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS The portal hosts the new national catalogue of approved items.
If the item is out of stock, it will be delivered by CitySprint when it is back in stock. Unfortunately, we cannot provide you with a date for when the item is back in stock.

I have been set up as a main contact for more than one branch/practice. How do I order supplies to be delivered to specific sites?

To order supplies for a particular site:

Log in to PCSE Online
Select the site name from the drop down box underneath ‘Select Organisation and Address’
When the site appears, select it
Click on update
Click on ‘Supplies’ to make your order and items will be delivered to that site.

Where can I place an order for BNF (British National Formulary)?

If your organisation wishes to purchase an updated print version please contact Pharmaceutical Press by email pharmpress@rpharms.com or by telephone 01256 302 699.

This will continue to be published by the BNF in updated book form twice a year, in March and September. NICE, provider of free copies to NHS health professionals in England, now buys the September edition only, in addition to the online availability via its website.

Supplies