To place an order for supplies on the PCSE Online, please follow these steps:
You can track your orders in the Track Orders page.
You will not receive a notification verifying that your order is being processed, however you can view the current status of your order in the Track Orders page of PCSE Online.
To view your recently submitted orders, go to the Track Orders page on Supplies area of the PCSE Online.
Please check that you have submitted the order on the Track Orders page of the PCSE Online. If the order has been submitted, it will show as an active order. If it has not been submitted, you will still see the items in your basket. Please submit the order from the basket.
You will only see an order in PCSE Online twice if you have submitted an order containing the same items twice.
This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.
You can order personal prescription pads for GPs working in your practice via PCSE Online. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.
If you are trying to order prescription pads for a GP
The name should appear automatically on the drop down list, as it is added as part of the process the Performer List team follow when a GP updates their performer list details in PCSE Online. [To find out more, visit our dedicated Performer List pages]
However, if the name of the GP is not appearing in the drop down list, please contact the Performer List team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Performers List’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.
If you are trying to order prescription pads for other prescribers:
First the practice should ensure their ICB has completed the notification form and that it has been sent to NHS Prescriptions (NHS BSA). The form required can be found at: https://www.nhsbsa.nhs.uk/ccgs-area-teams-and-other-providers/organisation-and-prescriber-changes/ccgs. If you require further information you can contact NHS BSA on 0191 2013 505 or alternatively contact your local ICB.
If the form has been completed and the other prescriber is still not visible in the drop down list for personalisation on PCSE Online, please contact the supplies team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Supplies’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.
There may be a number of reasons that you can not see an item in PCSE Online. Any changes to the catalogue are updated on the Supplies Noticeboard, which can be found on the Supplies page. Please see possible reasons below:
Dispensing contractors in England should note that from April 2021 the Drug Tariff will no longer be printed and distributed as a paper document. Please find out more on the NHSBSA website.
https://www.nhsbsa.nhs.uk/end-paper-drug-tariff-england
Dispensing contractors in England should note that from April 2021 the Drug Tariff will no longer be printed and distributed as a paper document. Please find out more on the NHSBSA website.
Unfortunately, it is not possible to amend or cancel an order once it has been submitted.
If you have placed orders through PCSE Online previously, then please contact us to assist you with this issue.
If you have not previously placed an order through PCSE Online, you may not have the necessary permissions to raise orders. Please check with your Main Contact whether your role on PCSE Online has permission to place orders. If this is not the case, please ask someone with the correct permissions to place the order for you. If you require access to the supplies page, your Main Contact can do this for you.
Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:
If you order has not arrived within the stated delivered dates, then please contact us.
If you’ve received part delivery of an order, the remainder of the order will be delivered once additional stock is available. Please don’t place an additional order via the portal for any items you’re waiting on, as this will result in excess quantities being delivered once the item is available.
Please order a return via the Returns page on the portal and request a collection. They will be collected on the next scheduled deliver day which can be found on the homepage of the portal.
There may be a number of reasons for why an item is missing from your order:
To order supplies for a particular site:
If your organisation wishes to purchase an updated print version please contact Pharmaceutical Press by email pharmpress@rpharms.com or by telephone 01256 302 699.
This will continue to be published by the BNF in updated book form twice a year, in March and September. NICE, provider of free copies to NHS health professionals in England, now buys the September edition only, in addition to the online availability via its website.
Books of MCCDs (blank death certificates) are available to doctors and hospitals from their local registrar.
NHS do not produce an official DNAR Form.
These can be obtained direct from DWP who can be contacted on dwpcst@theapsgroup.com
Following the end of the Dental Contract Reform Programme on the 31st of March 2022, the DFPN2 form is no longer available to order on PCSE Online for any Dental services provided.