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Moving Medical Records


A practice may receive a deduction for a patient because they've registered at a new practice, the patient has left the country or the practice have marked the patient as deceased in their clinical system. 

The patient's medical record will either follow them to their new practice or be sent to our central records storage facility. To enable the medical record to be moved correctly, a tracking label is automatically generated and sent to the deducting practice.

You can view a diagram depicting the process here.

Releasing Medical Records

Receiving medical records

After you have registered the patient at your practice, the time it takes to receive the physical record is dependent on the deducting practice. 

Once the record is released, it could take up to two weeks for you to receive the record. 

The record will be delivered on your usual CitySprint delivery day. This could take longer for patients who are registering with you from outside of England.

PCSE Online

You can use PCSE Online to:

  • track the status of your inbound records
  • view a list of outbound record requests so you can see what records you need to prepare
  • order additional tracking labels for large records or if your label has been damaged
  • order additional shipping bags when you start to run low
  • move a record or notes you don't have a label for using the 'Request movement' section


We have a range of resources to provide you with further information. 

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