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Enquiries form

Please note: Our internet provider has advised that a technical fault prevented some recent queries submitted via the online form getting through. This has now been resolved.   If you submitted a query in July or August and have not received a response,  please resubmit your query using the form below.  We are very sorry for any inconvenience caused.  The technical issue did not apply to the following enquiry types:

  • CET claims
  • GP payments
  • GP pensions
  • Pre-visit notifications

Please do not re-submit any submissions relating to these enquiry types.

(required)
Primary Care providers, please provide your work email address
Primary Care providers please provide your work telephone number
(Primary Care providers only)
(GDC number for Dentists; Practice code for GP practices; Payment contractor number for Opticians; ODS number for Pharmacies)
Please provide If you are contacting us regarding an existing case
Maximum file size 5mb. Supported file formats are: bmp, doc, docx, gif, jpg, pdf, png, rtf, tif, txt, xls, xlsx, ods, odt.

When submitting information online, best practice standard is to use an internet browser that supports Transport Layer Security 1.2 (TLS1.2). Currently the following browsers, and all subsequent versions (v) after those stated in the list below, support TLS 1.2:

  • Chrome - v30 and later
  • Firefox - v27 and later
  • Internet Explorer - v11
  • Opera - v17
  • Safari - v5 on iOS and v7 on OS X

Please be aware that earlier versions of TLS, used by unsupported, older versions of internet browsers, are regarded as insecure.  Click here for further information.

Common enquiries

Click here if your enquiry is in relation to PCSE Online

Click here to re-set your Open Exeter Password

Click here to access more frequently asked questions

Click here if you would like to make a subject access request

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Phone: 0333 014 2884
Email: please use our enquiry form above
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Document & Information Services (PCSE) Unit 1, Roundhouse Road, Faverdale, Darlington DL3 0UR.

 

Redirecting confidential patient information

From May 2015, PCS sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation.  Your practice should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015.  Please click here to view this information.

 

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts.

 

If you feel the need to complain, please email us at: pcse.complaints@nhs.net.  We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. With all complaints, we aim to respond in writing within 40 working days, in line with NHS England’s complaints process.

 

From 5 February 2018, all telephone calls previously taken by the ACE office in Clacton have transferred to PCSE Customer Support Centre on 0333 014 2884.