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Due to technical issues with the ‘Contact Us’ page, it is advised that users submit enquiries using Internet Explorer as their browser until further notice. We apologise for any inconvenience this may cause. Our IT team are continuing to investigate the issue and this is being treated as high priority to resolve.

Enquiries form

Please note, due to an increase in the volume of registrations work, adoptions, gender reassignments, duplicates and confusions will take around 10-12 weeks.

August Total Rewards Statements

  • We are currently receiving high call volumes following the release of the August Total Rewards Statements.
  • Due to the end of year certificate amnesty agreed with NHS England, Total Rewards Statements will be updated in two stages, August and December. If you have submitted your certificates but these are not showing on your TRS please try back in December as we are still working through processing the high volume of certificates received and expect the remainder to be updated for the December TRS release.
  • If your query is regarding access to the Pensions Online system please call NHS Pensions on 0333 330 1346
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Primary Care providers please provide your work telephone number
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(GDC number for Dentists; Practice code for GP practices; Payment contractor number for Opticians; ODS number for Pharmacies)
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When submitting information online, best practice standard is to use an internet browser that supports Transport Layer Security 1.2 (TLS1.2). Currently the following browsers, and all subsequent versions (v) after those stated in the list below, support TLS 1.2:

  • Chrome - v30 and later
  • Firefox - v27 and later
  • Internet Explorer - v11
  • Opera - v17
  • Safari - v5 on iOS and v7 on OS X

Please be aware that earlier versions of TLS, used by unsupported, older versions of internet browsers, are regarded as insecure.  Click here for further information.

Common enquiries

Click here if your enquiry is in relation to PCSE Online

Click here to re-set your Open Exeter Password

Click here to access more frequently asked questions

Click here if you would like to make a subject access request

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Phone: 0333 014 2884
Email: please use our enquiry form above
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, DARLINGTON, DL1 1RW.


Redirecting confidential patient information

From May 2015, PCS sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation.  Your practice should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015.  Please click here to view this information.


The Communication and Engagement Team

The PCSE Communication and Engagement team exists to ensure our stakeholders and service users receive the right level of involvement with, and information from, PCSE to help us deliver high quality services now and through transformation. Members of the team are available to attend regional forums, national events and other meetings to provide updates on changes and developments in PCSE.


For more information please click here

If you feel the need to complain, please email us at: pcse.complaints@nhs.net.  We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. With all complaints, we aim to respond in writing within 40 working days, in line with NHS England’s complaints process.

 

From 5 February 2018, all telephone calls previously taken by the ACE office in Clacton have transferred to PCSE Customer Support Centre on 0333 014 2884.