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Contacting PCSE

For the majority of customers, the PCSE Customer Support Centre is now your single point of contact for all services. If your local office is Clacton-on-Sea your contact details will remain unchanged until further notice.

Please select the contact details you require

PCSE Customer Support Centre / All other contact

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Common enquiries

Click here if your enquiry is in relation to the PCSE portal

Click here to re-set your Open Exeter Password

Phone: 0333 014 2884
Email: please use our enquiry form below
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Document & Information Services (PCSE) Unit 1, Roundhouse Road, Faverdale, Darlington DL3 0UR.

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts.

For Registrations and Screening Administration Support services
Primary Care Support England,
Carnarvon House,
Carnarvon Road,
Clacton-On-Sea,
Essex,
CO15 6QD

Please note: Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address.

The contact details below are only for areas covered by the Clacton team

Email for Registration Services: acecic.ecsenquiries@nhs.net

Telephone for Registration Services: 01255 206008

Email for Screening Services: pcse.screening-clacton@nhs.net
Telephone for Screening Services: 01255 206016

For all other queries:
Customers should now use the PCSE Customer Support Centre:
Primary Care Support England,
PO Box 350,
Darlington,
DL1 9QN
Email / online: please use the online enquiry form below
Telephone: 0333 014 2884

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts

Enquiries form

 

(required)
Primary Care providers, please provide your work email address
Primary Care providers please provide your work telephone number
(Primary Care providers only)
(GDC number for Dentists; Practice code for GP practices; Payment contractor number for Opticians; ODS number for Pharmacies)
Please provide If you are contacting us regarding an existing case

If you feel the need to complain, please email us at: pcse.complaints@nhs.net.  We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information. With all complaints, we aim to respond in writing within 40 working days, in line with NHS England’s complaints process.