Delivery of supplies

Will there be any changes to delivery of supplies over the Christmas and New Year period?

CitySprint have made us aware of the following changes to their scheduled collection/delivery days for Supplies over the upcoming public holidays and closures.

There will be no deliveries or collections on the following dates:

Wednesday 25 December (Christmas Day)
Thursday 26 December (Boxing Day)
Wednesday 1 January (New Year's Day)

Deliveries and collections remain the same on the following dates:

Tuesday 24 December (Christmas Eve)
Monday 30 December
Tuesday 31 December (New Year's Eve)

The following usual delivery/collection dates have been rearranged:

Usual delivery date	Rescheduled date
Wednesday 25 December	Friday 27 December
Thursday 26 December	Monday 30 December
Friday 27 December	Monday 30 December
Wednesday 1 January	Thursday 2 January
Thursday 2 January	Friday 3 January
Friday 3 January	Monday 6 January

We hope that this advance notice will allow you to plan accordingly and minimise any disruption to your practice.

If your practice is due to be closed on the rescheduled date, please can you take this into account when ordering your supplies over the next few weeks, to ensure you have adequate stock.
Please note that PCSE Online will continue to display your usual delivery dates over this period. Also, your usual delivery day will resume from Tuesday 7 January 2025.

If you have any queries regarding supplies, please complete our online enquiries form. You can also stay updated by checking on PCSE Online.

How do I report damaged supplies that have been delivered?

If you have received damaged items in your delivery, please send an email to pcse.supplies-leeds@nhs.net

You should include a description of the item(s), order number, when they were delivered, what the issue is, i.e. box split, wet, torn, etc.

Please also confirm if you need to re-order the damaged item(s).

I have received an order that is not for me, what should I do?

If you receive a delivery of supplies that has been delivered incorrectly to your practice, please complete a New Supplies enquiry or call our CSC on 0333 014 2884. PCSE will then arrange a collection of these items by CitySprint.

We want to change the address patient records are delivered, how can we do that?

A redirect of medical records to a branch site can be requested via the Contact Us form, selecting Medical Records Movement enquiry.

We have several branches at different locations, but I want to get all our supplies delivered to one main location?

To order supplies to be delivered to your main practice:

Log in to PCSE Online
Select the site name from the drop down box underneath ‘Select Organisation and Address.
When the site appears, select it.
Click on update
Click on 'Supplies'

When you place your order it will be delivered to the chosen site.

Are you aware of my practice opening times for courier deliveries?

If you are experiencing problems with the courier delivery due to opening times, or you would like to update your opening times with us, please contact us.

When is my scheduled weekly delivery from CitySprint?

You can view your weekly CitySprint delivery day on the PCSE Online homepage. This should be the same day every week.

How frequently will PCSE deliver to my practice?

Your CitySprint delivery/collection will be once a week to/from your practice. All practices will receive a weekly collection service.

You can view which day CitySprint will deliver/collect to your Main Practice on the PCSE Online homepage.

If you’ve not had a collection of records from CitySprint, or if you’re experiencing an irregular service, please contact us.

How can I find out where my order is?

Check your orders on the PCSE Online homepage by clicking the Track Orders tab.

Click an individual order to see its current status.