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January 2020 PCSE attending 100% Optical

Are you attending the 100% Optical event at ExCel London this weekend? We’ll be there throughout the event to talk to you about our new digital services. Here’s what’s happening…

Friday 25 – Monday 27 January

Join us at stall M157 (to the left of the main stage) throughout the event for:

  • A hands-on demo of PCSE Online for electronic GOS claims (eGOS).
    Log on, sign and submit a claim electronically, and see how easy it is to view a full break down of all GOS claims.
  • Advice on the eGOS rollout for those who use a Practice Management System (PMS) or are part of a large chain.
  • Speak to one of our team about how existing users have found the system.
    See for yourself what your peers think, with our testimonial videos of early adopters of our service, they’re already using PCSE Online and eGOS to submit their claims.

Monday 27 January only

Our Ophthalmic Consultant, Katrina Venerus, will be speaking in the Optical Hub (11:15-11:45am) about our digital transformation of General Ophthalmic Services (GOS) claims. You’ll hear the story of why we’ve made the changes and the benefits that contractors have seen.

It’s also another chance for you to see our testimonial videos (below) too.

 

  

December 2019 End of Year Pension administration processes for 2020 and update about Annual Benefit Statements


Welcome to this special edition of the PCSE GP Bulletin, which covers the End of Year Pension administration processes for 2020 and an update about Annual Benefit Statements (ABS). NHS Pensions has released the Type 1 Annual Certificate of Pensionable Profits and the Type 2 medical practitioner self-assessment form will be available very soon. In this bulletin we will help you understand what you need to do in order to prepare End of Year Pension administration in 2020.


Annual end of year pension administration

NHS Pensions has confirmed that the following pension forms and associated guidance notes have now been published and are available to download from the NHS Pensions website here.


The following pension forms and associated guidance notes have now been published:

• Type 1 GP and non-GP providers annual certificate of pensionable profits (partnership / single-hander) 2018/19
• Type 2 medical practitioner amnesty form - for use when forms not already submitted from years 2009/10 to 2016/17

Also available is:

• GP and non-GP providers annual certificate of pensionable profits (limited company) 2018/19

Available very soon:

• Estimate of NHS pensionable profits / pay form 2020/2021
• Type 2 medical practitioner self-assessment forms 2015/16, 2016/17, 2017/18 and 2018/2019

Available support for pension administration

To help to accurately complete the Type 1 Certificate we have provided a few simple hints and tips. By following these hints and tips the Type 1 Certificate is less likely to be returned for incorrect or missing information.

PCSE has worked with NHS England and the BMA to create a guide and timeline for End of Year pension administration. The guide includes information on submitting your pension forms via the PCSE online form, information about adjusting your next contractual payment once PCSE has processed your end of year certificates and guidance on submitting forms without a hand-written signature via a secure email address.


As part of the requirements of the NHS Pension Scheme Regulations, scheme member need to return their Type 1 Annual Certificate of Pensionable Income or the Type 2 Medical Practitioner Self-Assessment form to PCSE by 28 February deadline. It is a legal requirement to complete and submit these documents each year.


Submit GP pension administration forms and certificates early to ensure the correct adjustments are made from your GP Practice


To ensure the correct pension deductions are made from your practice please submit your end of year pension administration forms and certificates for 2020 as soon as possible. The necessary adjustments will then be made in the practice’s next available monthly payment.

 

New December Annual Benefit Statement (ABS) available
In the November pensions bulletin, we mentioned that NHS Pensions is issuing two GP Pension Annual Benefit Statements this year. The first phase was issued in August and the second will be on 18 December 2019. The December ABS will be available to view via www.totalrewardstatements.nhs.uk


When the December ABS is launched, scheme members should be able to see their latest statement if the following criteria have been met:


 All their historical certificates have been submitted correctly with accurate information by the 28 February 2019 deadline
 All their certificates have been processed by 11 October 2019 by PCSE
 They do not fall into an exception situation where the ABS will not show their details (see below)


When a member’s certificate(s) have been processed the sender will receive a confirmation email from PCSE. Those who have received confirmation from PCSE by 11 October 2019 will see an updated December ABS (if all other criteria above are met). If confirmation was received after 11 October 2019 they will see their updated ABS in the August 2020 release.


Pension records can only be updated sequentially, if certificates from previous years are missing, the most recent years cannot be updated. For instance, if certificates have only been received and processed for the years 2010/11, 2011/12 and 2017/18 then the ABS will only reflect the pension figures up until 2012.

Once the missing certificates are submitted correctly and processed then this will update the system fully for the next ABS release. You can also request a pension’s statement at any time directly from NHS Pensions. More information can be found on their website: https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension


What happens if I can’t see my December ABS?


If you have submitted your certificates in time and they were processed by PCSE by 11 October 2019 then there are still a number of reasons why NHS Pensions may not be able to automatically produce an ABS statement. NHS Pensions has advised they do not provide a list of these. Members are advised to contact the NHS Pensions TRS team on 0300 3301 351 or email nhsbsa.trs@nhsbsa.nhs.uk so they can look at individual circumstances. ABS statements cannot be provided by PCSE.
There is also more information available at https://www.nhsbsa.nhs.uk/employee-section

Best Wishes,

Primary Care Support England (PCSE)

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December 2019 The new online Performers List service has now launched

We have now launched a new online service to help you better manage the process for Performers joining or leaving your practice, and for Performers who are changing their status or circumstance.

This service enables:

  • GP Practices to approve Performers leaving and joining their practice
  • Performers to submit and track changes to their details on the Performers List, such as a change of address or name
  • New applicants the ability to apply to join the Performers List for England electronically

What you need to know
We have recently sent your CQC Registered Manager a letter containing a unique access code and instructions to set up your User Administrators so that your practice can use the new services on PCSE Online.
 
Thank you to everyone who has registered their User Administrators so far. Once these users have been validated and uploaded, they will receive an email confirming their new role.
 
If you haven’t already done so, please do register your User Administrators as soon as possible, so that practice staff can access the system and performers’ status updates can be processed.
 
If your CQC Registered Manager hasn’t received a letter please let us know by simply emailing us at pcse.user-registration@nhs.net one of our team will be in contact with you shortly.

User Administrators are responsible for:

  • Setting up all other user types
  • Assigning the ‘Performer List Practice Manager)’ role(s) who will be able to approve leaving and joining GPs using PCSE Online

 
Performers on PCSE Online
Over the next few weeks we will be registering GPs automatically on PCSE Online. All they need to do is verify their account. This can be done simply by clicking on the link sent to them by PCSE within 72 hours of receiving it. If the link has expired, they can use the ‘Forgotten your login details?’ button on the PCSE Online home page.

We will be contacting all existing GPs using the email address registered with the GMC to provide them with their unique user registration details for PCSE Online.

Please ensure that GPs within your practice have an email registered with the GMC, if they haven’t, there are three ways to add a GMC email address:

  • Log into their GMC Online account and update this in the ‘My details’ section
  • Send an email to gmc@gmc-uk.org (if this is sent from the new email address the GP will be asked security questions to verify their identity)
  • The GP can call the GMC call centre on 0161 923 6602

 
NPL2 and NPL3 forms submitted before you’ve been registered to use our new services.
Before we have registered your practice and performers to use our new online services you can continue to submit NPL2 and NPL3 forms - we will process them as usual. Once we have registered your practice and performers to use our new online services, please submit all changes to circumstance and status via PCSE Online.
 
Available Support
We have produced a number of useful guides to help you when using PCSE Online for Performer List administration:

  • A quick guide for Practice Managers; includes a step by step guide for approving leaving and joining Performers
  • Performer management guide; a guide for Performers when changing their circumstances or status
  • User management guide; this guide provides information about the different roles and their functionality on PCSE Online
  • Quick guide for applicants; a short guide for Performers joining the performer list for the first time
  • Complete applicant guide; everything new applicants need to know when applying to join the Performers List on PCSE Online

Click here to access the guides.
 

PCSE Online queries
If you have any further queries about the new online processes, please take a look at our Performers Lists pages on the website, or use the online form and select Performers List, or contact our Customer Support Centre on 0333 014 2884. 

Best Wishes,

Primary Care Support England (PCSE)

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December 2019 Christmas and New Year Deliveries

CitySprint and Xerox have made us aware of the following changes to their services over the Christmas period. Please take this information into account when ordering supplies.
 
Christmas supplies deliveries
 

  • W/c 16 December: Your last standard CitySprint visit for 2019 will take place during this week.
     
  • W/c 23 December: Supplies will not be delivered (and medical records will not be delivered/collected for GP practices) this week.  
     
  • W/c 30 December: Visits that would normally be planned for Wednesday (New Year's Day) will take place on Monday 30 December instead. All other deliveries will run as normal.

If an urgent order of supplies is required during the Christmas period, requests can be delivered on non-bank holiday days.
 
 
Note: Personalised prescription pads
 
Important information for GPs and Dentists.
 
Xerox have informed us that they will not process any personalised prescription pads from 13 December until the New Year. This means they won't send personalised orders placed after this date to our service centres until w/c 6 January.

Once orders have been received from Xerox, we will send them on to practices for your next available scheduled delivery day.

November 2019 Special November Pensions Bulletin

Welcome to this special edition of the PCSE GP Bulletin, which covers an update about the upcoming December Annual Benefit Statement (ABS) release, information on the End of Year Pension administration processes for 2020 and an introduction to PCSE Online for Payments and Pensions administration.

 

New December Annual Benefit Statement (ABS) available

 

Last year NHSE and NHS Pensions launched a ‘forms’ amnesty – allowing GPs to submit historical certificates from 2009 onwards to ensure their pensions account was updated where appropriate.

 

In order to provide more members with access to updated statements, NHS Pensions is issuing two GP Pension Annual Benefit Statements this year. The first phase was issued in August and the second will be on 18 December 2019. The December ABS will be available for GPs to view via www.totalrewardstatements.nhs.uk.

 

When the December ABS is launched, GPs should be able to see their latest statement if the following criteria have been met:

 

  • All your historical certificates have been submitted correctly with accurate information by 28 February 2019 deadline
  • All your certificates have been processed by 11 October 2019 by PCSE
  • They do not fall into an exception situation where the ABS will not show their details (see below)

 

When a GP’s certificate(s) have been processed they will have received a confirmation email from PCSE. GPs who have received confirmation from PCSE by 11 October 2019 will see an updated December ABS (if all other criteria above are met). If confirmation was received after 11 October 2019 they will see their updated ABS in the August 2020 release.

Pension records can only be updated sequentially, if certificates from previous years are missing, the most recent years cannot be updated. For instance, if certificates have only been received and processed for the years 2010/11, 2011/12 and 2017/18 then the ABS will only reflect the pension figures up until 2012.

 

Once the missing certificates are submitted correctly and processed then this will update the system fully for the next ABS release. You can also request a pension’s statement at any time directly from NHS Pensions. More information can be found  on their website https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension

 

What happens if I can’t see my December ABS?

If you have submitted your certificates in time and they were processed by PCSE by 11 October 2019 then there are still a number of reasons why NHS Pensions may not be able to automatically produce and ABS statement. NHS Pensions has advised they do not provide a list of these. Members are advised to contact the NHS Pensions TRS team on 0300 3301 351 or email nhsbsa.trs@nhsbsa.nhs.uk so they can look at individual circumstances. ABS statements cannot be provided by PCSE.

 

There is also more information available at https://www.nhsbsa.nhs.uk/employee-section

 

Annual end of year pension administration

NHS Pensions will be releasing the Type 1 Annual Certificate of Pensionable Profits and the Type 2 Self-Assessment of Tiered contributions form soon for the financial year 2018/2019. When the forms are available, we will be providing more information, including a timeline and a guide to help you understand what you need to do in order to prepare end of year Pension administration in 2020.

 

Transforming how we support you – PCSE Online for GP Payments and Pensions

As part of the services transformation programme, PCSE is looking to simplify the process for submitting, calculating and processing payment claims and pension information.

Currently, GP practices use a mixture of paper forms, email and computer systems to submit payment and pension requests. In May 2020 PCSE is introducing PCSE Online for submitting and reviewing this information, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

More information will be available over the coming months. To find out more information about the new online services please visit the What’s Changing section of the PCSE website.

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