PCSE is continuing to process Continuing Education and Training (CET) claims. Our dedicated team are working through the remainder as quickly as possible. As each claim is logged, contractors will receive a unique case reference number acknowledging receipt of their claim, ahead of the payment being processed. The acknowledgment will be sent to the email address that the contractor has registered with PCSE.
In response to feedback from practices and practitioners, PCSE is introducing a new, simple online form for GP payments and pensions administration and queries in December 2017.
The online form should be used to:
The online form will ensure the quickest possible response time to your requests and queries. You will be prompted for all the information PCSE needs to process your request.
Once you submit your form, you will instantly receive an acknowledgement email and a copy of your query.
Please continue to check this page for further updates.
Important information regarding personalised prescription pads
Personalised stationery such as prescription pads, are made to order and can take up to three weeks to process and deliver.
Xerox, the supplier of personalised prescription pads has advised that orders placed by 15 December will be delivered in 2017. Any orders for personalised stationery placed from 16 December onwards will be processed by Xerox in the new year.
CitySprint collections and deliveries
Supplies deliveries and medical records collections / deliveries will continue to run on your normal CitySprint delivery day throughout the Christmas period. The exception is for practices whose collection / delivery day is a Tuesday.
Please note, there will not be a collection / delivery on Tuesday 26 December. For practices with a Tuesday delivery day, your last CitySprint visit in 2017 will be Tuesday 19 December. Your next visit will then be Tuesday 2 January 2018. Please take this into account when ordering your supplies in December.
Customer Support Centre (CSC) opening hours
The normal opening hours for the Customer Support Centre are:
08.00 – 17.00 Monday – Friday.
Over the Christmas period the contact centre will be open as usual with the exception of Monday 25 and Tuesday 26 December 2017 and Monday 1 January 2018, when we are closed for the bank holidays.
The window for submitting Continuing Education Training (CET) claims closed on 31 October.
PCSE has a dedicated team logging every claim and contractors will receive a unique case reference number acknowledging receipt of their claim, ahead of the payment being processed.
Over 20% of claims were submitted in the final two weeks before the deadline and the team is logging these as quickly as possible. All claims will be acknowledged in November.
If contractors haven’t had acknowledgment by the end of November, contact our Customer Support Centre (CSC) on 0333 014 2884.
PCSE is aiming to make all payments in November and December.
Over the last year, some practices have reported that they have not received medical records they were expecting. Following a detailed analysis, it was found that the largest proportion of records were still with the previous GP practice where the patient had been registered.
In order to move these outstanding records from previous to new practices, PCSE will soon be delivering tracking labels for medical records held at practices where the patient is no longer registered.
Practices in phases one and two, using the new records movement service will start to receive labels for outstanding records between November 2017 and January 2018.
Practices that do not yet use the new service will receive labels for outstanding records after they start to use the new service.
Further information is being provided to practices individually by email. We thank you for your continued cooperation with this.
For FAQs regarding this please click here