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January 2022 Making GOS claims during COVID-19

The Department of Health and Social Care have confirmed that patient signatures on GOS claims became mandatory again from 1 September 2021, so COVID 19 can no longer be used in place of a patient signature for sight tests or spectacle collections that have taken place from this date onwards.


How to move to online claims

  • If you are part of large chain, please contact your head office to understand their rollout plans
  • If you use a PMS system, please speak to your provider directly to understand how to switch to online submissions. If your PMS provider is not yet ready, you can use PCSE Online free of charge in the interim
  • If you do not use a PMS, then you can use PCSE Online. To get set up simply email pcse.user-registration@nhs.net to get started.


December 2021 2019/20 Pensions annual allowance charge compensation policy: third window for GP applications opens

As a GP your application form for the 2019/20 Pension Annual Allowance Charge Compensation Policy must be endorsed by Primary Care Support England (PCSE) before it can be processed by the NHS Business Services Authority (NHSBSA).

The third GP application window opens on the 13 December 2021 and will close on the 11 February 2022. This will be the final application window for GPs to submit their Pensions Annual Allowance Compensation Scheme application forms to PCSE for processing ahead of the scheme application deadline on 31 March 2022.

Please ensure you have submitted a scheme pays election for 2019/20 to NHSBSA before submitting your application to PCSE. Visit the NHSBSA annual allowance webpage to download a scheme pays election form.

If you have any queries about when you can apply and how your application form will be endorsed by PCSE, please visit the PCSE website for more information or contact the PCSE Customer Support Centre.


October 2021 2019/20 Pensions Annual Allowance Charge Compensation Policy: GP Applications

GP application forms received between Monday 2 August 2021 and 1 October 2021 are now being processed and will be sent to NHSBSA during the autumn.

The third GP application window will open on the 13 December 2021 and close on the 11 February 2022. This will be the final application window for GPs to submit their Pensions Annual Allowance Compensation Scheme application forms to PCSE for processing ahead of the scheme deadline on 31 March 2022.

You can find further information on this here.


October 2021 Important information about registering Afghan refugees

We are aware that you may wish to register Afghan refugees as patients at your practice. The below information provides guidance on how to do this.


What mandatory information do you need?

Before you contact us for help with registering your patient, the following detail is mandatory and must be completed:

  • Title
  • Forename
  • Surname
  • Address
  • Date of Birth*
  • Gender

*If date of birth is not known, you should use 1 January and the year you think the patient was born.

Please be aware that the NHS case management system requires all of this information and it is not possible to register a patient without this detail.


How can we help?

If you hold all of the above detail and you are unable to register the patient, please call our Customer Support Centre on 0333 014 2884 and press 6 for Patient Registrations queries. You will need to provide the customer service agent with the above mandatory information as a minimum.


What will happen next?

We will handle these cases as a high priority. If you do not have this information, we are unable to raise a case. In this circumstance, please contact your Area Team or CCG.

August 2021 NHS Pensions release August Total Reward Statement

NHS Pensions refresh Total Reward Statements (TRS) and Annual Benefit Statements (ABS) in August and December each year.

For more information, please visit the NHS Pensions website at www.nhsbsa.nhs.uk/total-reward-statements.


Why isn’t my TRS up to date?

There are certain criteria that must be met to ensure certificates are processed in time for the August TRS:

  • A GP’s Performer List record is up to date. For more information how to do this click here
  • All historical certificates have been submitted correctly with accurate information by 28 February deadline*
  • They do not fall into an exception situation where the TRS will not show their details

* We have written to a small group of GPs to inform them that due to an increased volume in submissions, we have been unable to process their certificate in time for the August TRS release date. These will be processed for the December TRS release along with late certificate submissions.

Pension records can only be updated sequentially. This means that, if any certificates from previous years are missing, the most recent years will not show on the system. For instance, if a certificate is missing for the year 2018/19 then the ABS will only reflect the pension figures up until 2017, even if the certificates for more recent years have been submitted. 

You can check for any missing years in PCSE Online – find out more here.

If you are aware of any previous years that are missing certificates, please submit the appropriate form for the missing year via the GP Pensions service on PCSE Online. More information is available here.

Once the missing certificates are submitted correctly and processed, then this will update the system fully for the next ABS release. You can also request a pensions statement at any time directly from NHS Pensions.

More information can be found on their website https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension


Related articles:

Member TRS and Annual Benefit Statements now available | NHSBSA