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March 2020 COVID-19 PCSE service update

We understand the challenges that the COVID-19 outbreak places on Primary Care colleagues’ workloads and we want to keep you updated on what we are doing to support you during this time.

We continue to work with NHS England to prioritise services so that we can make sure high priority services run smoothly, avoiding disruption to front line Primary Care services. These essential services are:

  • processing the monthly contractual payments to GP practices
  • uploading of pharmacy monthly payment files
  • processing and payment of GOS claims to Ophthalmic practices
  • delivering and fulfilling supplies orders such as needles, syringes, prescriptions and essential NHS forms
  • processing patient registrations and urgent medical record requests to ensure continued patient care
  • ensuring that performers are correctly registered on the Performer Lists for England and able to provide services to the NHS

Please note, as we focus on the above essential services during this time, it may take longer for us to process and resolve queries for other services.

PCSE will continue to work with NHS England to do everything we can to ensure practices are supported.


March 2020 Ophthalmic Registration Guidance for PCSE Online

How to register

Even though you may have staff who already order supplies through PCSE Online, in order to assign staff for the Performers List or Payments roles, the Contract Manager of the practice must do two things: They must enter a unique code (found in the original registration letter) into PCSE Online to register your practice and then assign at least one person in your practice the role of ‘User Administrator’.

User Administrators are important because they assign all of the other roles available to you in PCSE Online. If possible, we recommend that you have more than one person assigned this role for contingency (you can have up to four).

PCSE sent a letter to Contract Managers in September 2019 that contained a unique registration code. This code expires on 31 March 2020 so, if you haven’t already registered, please make sure that you do so before then.

What if we don’t have the letter?

If the contractor at your practice did not receive the letter, or no longer has the letter, don’t worry. We’ll send you another one if you email your request to our dedicated user registration team at pcse.user-registration@nhs.net

Our Contract Manager has registered our practice and assigned a User Administrator – what do we do next?

Your User Administrator/s should now be able to assign the other roles that your PCSE Online users will need (a User Administrator is purely someone who can assign roles).

Click this link to open our User Management Guide that explains the different types of role that your User Administrator can assign.

Each role has a different purpose. It’s possible for one single user to be a User Administrator and hold all of the other roles too, but you can also split the work up between different users, as you wish.

Please make sure that you know what each role does because the act of assigning a role to someone will grant that person permission to see data that you may consider sensitive or even confidential.


Get further help with our guides

As well as our User Management Guide, we have several other guides that may be of use, take a look below:

  • User Management Guide: this guide explains how to create user accounts (including Performers), and add or edit user roles, including deactivating a user
  • Quick guide for Applicants: a short guide for Performers joining the performer list for the first time
  • Main Guide for Applicants: everything new applicants need to know when applying to join the Performers List on PCSE Online

Link to user guides


Guidance for PMS Users

If you use a Practice Management System (PMS) you also have to register for PCSE Online using the method explained above, this is because there are some things you can only do via PCSE Online. For example, you will use your PMS to process payments (eGOS), but you still have to use PCSE Online to see the statements for those payments (you can use it to track claims too).

We also recommend that you register for PCSE Online even if your PMS provider has not yet launched their eGOS service. This is because of the code expiry date in the letter we sent to contractors in September. It also means you will be ready for when your PMS goes live.


February 2020 Advice to Primary Care contractors in the event of emergency closures (Coronavirus / Covid-19)

If you should need to close your practice temporarily as a precaution against the spread of Coronavirus, PCSE is here to support you. For example, we can manage the movement of your patient records and postpone deliveries of supplies. In the first instance, please refer to the guidance shown on the UK .GOV web site.

If you are experiencing a similar emergency, or ensuring you have the right contingency plans in place, please get in touch with your CCG to discuss options, and our supplies team will be happy to discuss possible actions.

The team can be contacted via the PCSE Customer Support Centre can be contacted on 0333 014 2884 and is open from 8:00-17:00, Monday to Friday.

February 2020 It's time to submit your end of year pension forms

The deadline to submit the NHS Pension Scheme end of year Type 1 medical practitioner (GP Provider) certificate or the Type 2 medical practitioner (salaried GP) self-assessment form for year 2018/19 is Saturday 29 February 2020. If your practice operates as a limited company you should submit a Limited Company Annual Certificate of Pensionable Profits 2018/19, available here. Forms need to be submitted to Primary Care Support England in accordance with the statutory NHS Pension Scheme Regulations and you, or your nominated representative, such as your accountant, can do this via the relevant form at www.pcse.england.nhs.uk/ contact-us/.

If you need any support here is a guide and timeline, where you can find useful information about adjusting your next contractual payment and some handy tips about submitting forms without a hand-written signature. You can access all GP pension forms on the NHSBSA/NHS Pensions website at https://www.nhsbsa.nhs.uk/member-hub

Don’t forget to get your Estimate of Pensionable Income form in by 1 March 2020

It is a legal requirement that practices provide the estimated earnings details of every GP or non-GP provider attached to their practice (locums are not included) each year. Also a reminder that, if a new GP or non-GP provider joins your practice during the year that a new estimates form needs to be submitted. This will make sure that the right deductions are being taken from your practice and prevent large adjustments being made at the end of the year. You can find the form here and once completed you just need to submit to PCSE for processing using our online form.


January 2020 PCSE attending 100% Optical

Are you attending the 100% Optical event at ExCel London this weekend? We’ll be there throughout the event to talk to you about our new digital services. Here’s what’s happening…

Friday 25 – Monday 27 January

Join us at stall M157 (to the left of the main stage) throughout the event for:

  • A hands-on demo of PCSE Online for electronic GOS claims (eGOS).
    Log on, sign and submit a claim electronically, and see how easy it is to view a full break down of all GOS claims.
  • Advice on the eGOS rollout for those who use a Practice Management System (PMS) or are part of a large chain.
  • Speak to one of our team about how existing users have found the system.
    See for yourself what your peers think, with our testimonial videos of early adopters of our service, they’re already using PCSE Online and eGOS to submit their claims.

Monday 27 January only

Our Ophthalmic Consultant, Katrina Venerus, will be speaking in the Optical Hub (11:15-11:45am) about our digital transformation of General Ophthalmic Services (GOS) claims. You’ll hear the story of why we’ve made the changes and the benefits that contractors have seen.

It’s also another chance for you to see our testimonial videos (below) too.