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January 2019 Important update for practitioners and GP practices regarding pension administration

Annual end of year pension administration

NHS Pensions have confirmed that the The Type 2 medical practitioner self-assessment for 2017/18 and Type 1 annual certificate of profits for GP (and Non GP) partners 2017/18 for partnerships/single handers are now available to download from the NHS Pensions website here.

The Estimate of Pensionable Profits form 2019/20, and the Type 1 annual certificate of profits for GP (and Non GP) partners 2017/18 for Limited Companies are due to be released by NHS Pensions shortly.

Downloadable guide to pension administration

PCSE has worked with NHS England and the BMA to create a guide to end of year pension administration which can be downloaded here.

As part of the requirements of the NHS Pension Scheme Regulations, GPs need to return their GP Provider Annual Certificate of Pensionable Income or the Type 2 Medical Practitioner Self-Assessment form to PCSE within 11 months of pension year end; i.e. by 28 February. It is a legal requirement for GPs to complete and submit these documents each year.

Important: If practitioners do not submit pension documentation for any one year it will result in an incomplete pension record which may affect Annual Benefit Statements (Total Reward Statements), Annual Allowance statements, etc.

If there is an incomplete pension record, practitioners will be contacted directly by PCSE. Further information on this is provided below.

Important information regarding pension adjustment payments

Once you have submitted your end of year certificates we will automatically adjust the next contractual payment run to account for the arrears or overpayments. You do not need to take any action.
If you wish to make a payment before the end of the 18/19 tax year you must submit your end of year certificates first. You can then make an ad-hoc payment via online banking. PCSE’s customer support centre can provide NHS England’s bank details over the phone. They can be contacted on 0333 014 2884.
When making a payment it is important to enter the reference in the following format:
Practice code – year ending – GP’s full name, for example: P82004YEND2018- DR John Smith
If the correct payment reference is not used, the payment cannot be quickly allocated to the correct fund. This delay may result in the amount being deducted again from the practice’s next contractual payment.

Hand-written signatures

PCSE can now accept forms without a handwriiten signature as long as the contact email address when submitted is an nhs.net email address.  If you do not have an nhs.net email address you will need to ensure that the form has a handwritten signature.

If documents are submitted without a hand-written signature, and no nhs.net email address is provided when the documents are sent to PCSE via the online enquiries form, the document(s) will be returned to the sender for re-submission.

Ongoing review of pension scheme data

As you may be aware, NHS England is carrying out a complete review of all pension scheme data, led by an independent pension’s expert.

This will involve an analysis of all practitioner pension information. If the review shows any gaps in data, practitioners will be contacted directly by PCSE with clear advice on what to do next. This may involve submitting pension documentation for years where there are gaps.

Annualisation reimbursement process

If during Scheme years 2015/16 and 2016/17 you were a member of the (new) 2015 NHS Pension Scheme (i.e. not a 1995 or 2008 Section protected Scheme member) the rate of employee contributions you paid was based on your annualised GP pensionable income. You will soon have the opportunity to review the rate of contributions you paid in those years. In January 2019, further information will be available on the Practitioner page of NHSBSA/NHS Pensions’ website including a reimbursement claim form:

January 2019 Total Reward Statements

For frequently asked questions regarding NHS Pension Total Reward Statements, please click here.

December 2018 Capita statement on cervical screening correspondence delay

14 November:   Primary Care Support England (PCSE), the contract delivered by Capita on behalf of NHS England, is addressing an issue relating to issuing invitation and reminder letters regarding cervical screening correspondence. Letters are being sent to all women who have experienced a delay in receiving cervical screening correspondence. Additionally, there has been an issue relating to issuing results letters.

All women aged between 25 and 64 are eligible for inclusion in the National Cervical Screening Programme, which involves screening most women for cervical disease every three or five years. As part of the contract with NHS England, PCSE supports the National Cervical Screening Programme by producing and sending invitation, reminder and results letters to eligible women.

For invitation and reminder letters, from January to June this year, approximately 43,200 women due to receive letters were sent an invitation letter or a reminder, but not both.

We are writing to the women who only received one letter to remind them to book an appointment and to apologise for the delay in sending a reminder letter. The scale of the screening programme should be borne in mind: approximately nine million letters are produced and sent each year to women in England.

For results letters, GPs are responsible for care, including contacting women who require further examination. GPs or screening clinics have the primary responsibility to notify women of their test result. PCSE additionally sends letters to women informing them of their screening result and these letters are not part of the referral process. A total of 4508 results letters have been delayed this year. Only a small proportion of these results required further examination, and they should all have been contacted directly by their GP.

The risk to women of this incident is low and there is no current evidence of harm, but Capita nevertheless apologises to both the NHS and to the women whose correspondence was delayed.

We have investigated the precise circumstances around this incident, and it is clear that the correct process for uploading, organising and checking datafiles was not properly followed. When the problem was discovered, it was not immediately escalated to senior leadership, or NHS England, by the individuals responsible. Capita is investigating the managerial handling of the matter and taking appropriate disciplinary action. Additionally, a senior executive responsible for this contract has already left Capita.

We have appointed an independent audit team, led by PwC, to carry out a detailed review into operational systems and processes in PCSE. We have upgraded checks in place at every stage of the process and offered NHS England additional resource as this issue was resolved.


11 December update:  Capita statement on cervical screening correspondence

Following the announcement last month about a delay in issuing cervical screening correspondence in 2018, Primary Care Support England (PCSE) has conducted a thorough review of correspondence prior to 2018.

As a result of that review it was established that 3,591 items of correspondence were not sent in 2017. As with the 2018 incident, the correct process for uploading, organising and checking datafiles was not properly followed. It should be borne in mind that more than nine million items of correspondence are sent each year.

Capita, which delivers the PCSE contract on behalf of NHS England, investigated the managerial handling of the matter and took appropriate disciplinary action. A senior executive responsible for the contract has left Capita.

The clinical panel convened in response to this incident says there is no current evidence of any harm having resulted from these issues.

All women affected, and their GPs, are being written to today (Dec 11) advising them on what they need to do. Only a small proportion were abnormal result letters, and the women affected all received a referral.

Capita apologises to the women affected by this administrative error.

December 2018 Christmas and New Year GOS claim submissions and payment dates

Where possible please submit your GOS claims earlier in December to allow for bank holidays as they may affect the date payments arrive in bank accounts.  You can view the cut off dates to send GOS claims and in bank payment dates for December and January here.

November 2018 New form for Patient Removals

PCSE has introduced a new form which should be used by practices wishing to remove a patient from their list (either immediate or within eight days).

The new form can be downloaded here. Once complete please email to: pcse.patientremovals@nhs.net.

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