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August 2020 Changes to paper GOS forms

With practices now moving to submitting GOS claims online, the current paper GOS forms are only valid for claims up until 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.
When and how can I order the new style paper forms?
In September every practice will receive a contingency pack of the new style paper forms.  These forms will also be available to order through PCSE Online from the end of September.
Over the next few weeks, we will be sending you more information about how to use these forms, when to expect your delivery and how to order them on PCSE Online. In the meantime, here is an example of what they will look like:




August 2020 Reminder about GOS 3 vouchers when using PCSE Online

Practices using PCSE Online or eGOS can print a GOS 3 voucher from PCSE Online to give to a patient to take away.

The printed GOS 3 will be in the new paper format and will include a unique voucher code and authorisation code, here is an example of what they look like:



August 2020 The CET window is now open

The claims window is now open and will run until Monday 30 November.

This year, all CET claims will need to be submitted via the PCSE Online portal. The online process is quick and easy, and will improve the overall service, from claim submission to final payment.


Submitting claims

Performers will need to submit claims directly via the PCSE Online portal. To submit a CET Claim, Performers simply need to log on to their account on PCSE Online, select the CET Claims button and follow the instructions.

The Contractor (or designated signatory) then needs to log into PCSE Online, select ‘Ophthalmic’ and search for the claim using the drop-down menu. Once they have located the claim, they need to open it to and follow the instructions.

We have created an easy to use guide on how to submit CET Claims via PCSE Online. This is available on the CET section of our website here.


Not registered?

If the Performer is not yet registered on PCSE Online, they will need to be added by their relevant Practice in order to access their account and make their submission.

If a store needs to add a Performer to their Practice, and need any help with user administration, they can access useful guides and information on the process on the CET section of the PCSE website or by emailing pcse.user-registration@nhs.net and our User Registration team will be happy to help.


July 2020 GP Pensions and Payments Transformation Update

This year, PCSE is introducing a digital service for submitting and reviewing payment and pension requests, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

Throughout the development and introduction of this new service we will continue to work together with our stakeholders and customers including NHS England, BMA, NHS Pensions, accountants, commissioners and GPs to make sure that the timing on the launch is appropriate. The new service is expected to launch in September this year.

We’re making it easier to submit, track and view payments. We are introducing an online system for submitting and approving your payment claims which will provide online validation and highlight any missing information which is likely to: reduce your workload when submitting information for payments, reduce the risk of error from manual re-entry and improve the accuracy of payments.

The new easy to use system will replace Open Exeter and the current existing paper forms. PCSE Online will allow easy multiple submissions for your payment claims.

When the system is launched your monthly statements will be on PCSE Online instead of using Open Exeter. Learn more on our GP Payments page.


GP Pensions
Submitting and managing NHS Pensions for Type 1 and 2 Practitioners and Locums working in General Practice will be easier when using PCSE Online. We’ve designed a system that makes it easier to submit pension information and provides transparency which will enable users to track the progress of their information. This will also make it easier for members to check all their pension details are correct.

Practices will be able to manage, submit and update pension information all in one place. Find out more on our GP Pensions page.


July 2020 Changes to GOS Claims

NHS England & NHS Improvement have recently written to contractors about the upcoming change in GOS claims forms. With practices now moving to submitting GOS claims online, the current paper GOS forms will cease on 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.


What is the electronic GOS payments system?

In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we've introduced new, electronic services for ophthalmic payments, click here to find out more.


Making claims during COVID-19

Electronic submission maximises safety for staff involved, NHS England & NHS Improvement ask that practices move to the online claims system as a priority.

Additional safety measures have also been put in place, such as enabling ‘COVID-19’ to be entered in the patient signature box for claims submitted during the crisis, removing the need for patient contact.


How to move to online claims

  • If you are part of large chain, please contact your head office to understand their rollout plans.
  • If you use a PMS system, please speak to your provider directly to understand how to switch to online submissions. If your PMS provider is not yet ready, you can use PCSE Online free of charge in the interim.
  • If you do not use a PMS, then you can use PCSE Online. To get set up simply email pcse.user-registration@nhs.net to get started.