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November 2019 We are making some improvements to the way we communicate when rejecting patient registrations

To ensure patients are registered correctly and therefore always receiving the right level of care from their GP, we have made some improvements to the patient registration rejection process. The improvements will make the process run more smoothly, the reason for the rejection will be clearer to the GP Practice and PCSE will be providing advice and guidance on how to successfully process the registration.

The current process for rejecting patient registrations involves sending the reason for the rejection via the GP links to the GP Practice’s clinical system. This includes a brief note explaining the reason for the rejection.

On NHAIS (the system PCSE use), however, there is limited space provided (60 characters max) to describe the reason for the rejection.

This can mean that it can be difficult for GP Practices to understand the action they need to take in order for them to resubmit the transaction and for PCSE to process the registration.

 

What is a rejection?

A rejection is when a patient registration is sent from the GP Practice clinical system to PCSE, and the Registrations Team does not have the correct or enough information needed to process it. In this case, the team will send it back to the GP Practice clinical system as a rejection, along with the reason and a request for the additional information required to successfully process the registration.

On average, 15,000 patient registrations need to be rejected every month due to not having enough or the correct information included.

 

Moving to the new process

Instead of using the limited character free text field on NHAIS to explain the reason for the rejection, the PCSE Registrations Team will now be sending an email to the main contact as registered with PCSE Online, to explain the reason(s) for the rejection and what steps need to be taken next in order to successfully process the patient registration. We hope that this will make it easier for GP practices to understand what is being requested.

To simplify the new process, we have produced the flow diagram below:

This new process will commence from November 1st 2019.

To find out more information on rejections visit the ‘Registrations Page on the PCSE website

October 2019 Online Ophthalmic Payment service live from today

The online Ophthalmic payments service provides you with a quicker and easier method of submitting payment claim forms, together with a host of other benefits.

A number of Early Adopters, who have been using the PCSE Online service over the last two months, have reported that they have seen:

  • reductions in costs from no longer needing to post forms in
  • no rejected claims, as all of the information and data is verified and validated upfront
  • easier monthly payment reconciliation thanks to now having detailed online statements to review.

Those involved in the new eGOS pilots deployed by the early adopter Practice Management Systems (PMS) providers have also highlighted the speed and ease of the new service, and how quickly staff have adapted. Stuart Townsend at Newbold Opticians in Leek commented:“We knew our start date and we prep clinics 2 weeks in advance (still using some paper) so the OA's stopped printing GOS1's 2 weeks ago. The time saving in this alone is surprising”.

Find out more in this recent article in Optometry Today.

 

What you need to do now
Before you can access the service, you will need to be registered on PCSE Online. This applies to anyone whether you are planning to use PCSE Online or your PMS provider’s eGOS solution.

We sent out letters inviting you to register for the new service last month. This letter provided your unique access code, and a guide for Contract Holders on how to confirm the User Administrators for their practice.

User Administrators are then able to assign Practice staff, known as Portal Users, appropriate access to PCSE Online depending on their position, including payments and performers.

If you didn’t receive a letter or no longer have it and still need to register, please contact the PCSE Customer Support Centre on 0333 014 2884.

 

Verification on information and data.
The next step is for the information and data to be verified and processed onto the system. Once you have been processed then an email will be sent out to you to confirm that your access is live. Please be aware that the verification process can take several days from submitting User Administration information.

Once all data has been verified and processed you can start using the online payments system. You can also access user guides, if you need them, on the PCSE website.

 

PMS eGOS
If you have a PMS provider then you should speak to them directly to find out exactly if their service is already live or planned date for release. Please note that, even if you use the eGOS route for online payments, you will still need to register for PCSE online so you can access the service.

 

PCSE Online Queries
If you have any queries about the new online processes, please visit the PCSE website or contact our Customer Support Centre on 0333 014 2884.To find out more information about the new online services please visit the What’s Changing section of the PCSE website.
 
You can also try our online help for answers to the most frequently asked questions from our customers.

 

We want your feedback
As members of the Ophthalmic community, we want your feedback on the upcoming online payments service. Let us know what you think. Are you ready for it? Do you have questions on the new online service? Complete this short 5-minute survey to let us know: Click here to begin.

October 2019 We’ve improved the online forms to make your experience better

We’ve made some enhancements to the PCSE online forms on the ‘Contact Us’ page of the
PCSE website, with the addition of a new follow-up enquiry form. This form will improve
your experience when contacting PCSE if you are a GP Payments, GP Pensions or
Ophthalmic Payments user getting in touch to update an outstanding case. There are fewer
fields to complete when providing further information or chasing a query, so you’ll spend less
time following up on existing enquiries. The link to the new follow up form will be included in
emails sent to you requesting further information. This will allow you to click the link from the
email to provide the required information.

Contacting us using our online form, rather than email, will guarantee the quickest possible
response time and is the best way to contact PCSE, as it allows us to track your query and
ensure it is resolved, and using the follow-up enquiry form will further improve your journey.

Tip: Keep a record of your case reference number and use it in any follow up about your
query

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October 2019 The Forthcoming PCSE Online Ophthalmic Payments service

The new online Ophthalmic Payments service via PCSE Online will go live from 28th October. To access this service, contractors need to have their main User Administrators registered and payments Portal Users assigned. Once you have registered your User Administrators, PCSE will begin the verification process.

When complete, and if all the information is correct, PCSE will provide access for that user, who will then be able to set up colleagues within the practice with access to PCSE Online. As soon as that’s done you will be able to start submitting claims online and track their progress, removing the need for the old paper forms.

There have been a number of ‘Early Adopters’ across the country who have been using the PCSE Online payments service for the last two months. Here are some of the benefits they’ve found:

  • Reduced costs – from not needing to post forms in
  • No rejected claims as all data is validated upfront when you enter it. This means:
    • Payment for all claims on first time submission
    • No admin time required to complete and resubmit rejected claims
  • Detailed online statements make monthly payment reconciliation easy
  • Overall the service is quicker and easier to use than the paper system.

PMS eGOS
eGOS is the new solution for optical practices that use Practice Management Systems (PMS). GOS claim details will be populated directly from the information captured in the PMS and then securely submitted for payment, PCSE is working with PMS providers who are developing this technology to offer to their customers.

Providers will be rolling the service out over the next few months. If you have a PMS provider, then you should speak to them to find out exactly when the service will be available for you. Two have gone live already, with more on the way, but you will still need to complete the User Registration via PCSE Online so that you can access detailed monthly statements, and your Ophthalmic practitioners can update their status on the Performers List for England. The first eGOS site was recently featured in Optometry Today.

Even if you are using the service via a PMS Provider, you will still be able to access your statements on PCSE Online, which – again – means you still need to register.

User Registration
To access the service from the 28th October, all users will need to be registered on PCSE Online. Prior to the launch of the online Performers List service last month, PCSE sent out letters by courier to contract holders. The letter provided a guide for Contract Holders on how to confirm the User Administrators for their practice.

Each letter featured a unique access code that was required to register the User Administrators for the practice. You can have up to four PCSE Online User Administrators for your practice to ensure that administrator tasks can be covered during staff absence. These User Administrators are then able to assign Practice staff, known as Portal Users, appropriate access to PCSE Online depending on their position, including payments and performers.

Once the Portal Users have been allocated, each will receive an email confirming their new role and access.

Remember
Even if you have a PMS provider, users will still need to register with PCSE Online.

PCSE Online for Ophthalmic Performers
The new online Ophthalmic Performers List for England service went live last month. The uptake has been steady, and we are ensuring users’ details are being validated and processed as quickly as possible. The new online Performers List for England service makes Performers List changes and updates easier than ever, allowing portal users to submit and track changes to their details on the Performers List, such as a change of address or name (previously known as an NPL2 or NPL3 form change). It also provides Optometrists and Ophthalmic Medical Practitioners with the ability to apply for the Performers List electronically (previously known as submitting an NPL1 application).

Those of you who received the letter sent out by PCSE last month and mentioned in the User Registration section above, and have not already registered, you will need to complete your registration for the new online services. If you did not receive the letter or are still unsure of what to do or have queries about the new online processes, please visit the PCSE website or contact our Customer Support Centre on 0333 014 2884.To find out more information about the new online services please visit the What’s Changing section of the PCSE website.

Give us your feedback
As members of the Ophthalmic community, we want your feedback on the upcoming online payments service. Let us know what you think. Are you ready for it? Do you have questions on the new online service? Complete this short 5-minute survey to let us know: Click here to begin.

October 2019 GP Pension Total Reward Statement update-December 2019

Last year NHS England and NHS Pensions launched a forms ‘amnesty’ – which meant that GPs could submit historical certificates dating back to 2009 to ensure their pensions accounts were fully up to date.

This has led to a substantial increase in the number of End of Year forms submitted this year. To provide members with more estimates, NHS Pensions is issuing two GP Pension Total Reward Statements this year. The first phase was issued in August and the second will be in December 2019.

To find out more about this, PCSE will be issuing a special ‘GP Pensions Bulletin’ next month (November) which will provide further information about the December Total Reward Statement release as well as providing more detail on the processes for 2020 end of year pension administration.

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