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2017/18 NHAIS maintenance schedule Planned downtime of Exeter system

NHS Digital will be carrying out essential NHAIS server maintenance in 25 specific areas over the coming months.

From October 2017 to June 2018 there is a planned timetable of work to carry out this maintenance which will affect access to the Exeter system and some PCSE services.

The table below details the proposed dates the work is being carried out in each area.


 We will keep this webpage updated with any changes so please keep checking if your area is affected.

If your area is affected, the Exeter system will be unavailable between the dates shown from 5pm on the start date until 12pm on the end date, and you will not be able to access the system for any screening administration tasks, including downloading the HMR101/5 form.

The downtime will also have a small impact on timescales for PCSE processing new patient registrations and de-registrations for practices.

We apologise for any inconvenience this may cause.

Best wishes

Primary Care Support England





Wed 25/10/17

Fri 27/10/17


Wed 01/11/17

Fri 03/11/17


Wed 08/11/17

Fri 10/11/17


Wed 15/11/17

Fri 17/11/17


Wed 22/11/17

Fri 24/11/17


Wed 29/11/17

Fri 01/12/17


Wed 06/12/17

Fri 08/12/17

North Yorks \ Humberside

Wed 10/01/18

Fri 12/01/18

West Sussex

Wed 17/01/18

Fri 19/01/18

East Sussex, Brighton & Hove

Wed 24/01/18

Fri 26/01/18


Wed 07/02/18

Fri 09/02/18

Merton, Sutton & Wandsworth

Wed 14/02/18

Fri 16/02/18

North Yorkshire

Wed 21/02/18

Fri 23/02/18


Wed 07/03/18

Fri 09/03/18


Wed 14/03/18

Fri 16/03/18

Bexley & Greenwich

Wed 21/03/18

Fri 23/03/18

Cornwall & Isles of Scilly

Wed 11/04/18

Fri 13/04/18

Enfield and Harringey

Wed 18/04/18

Fri 20/04/18


Wed 25/04/18

Fri 27/04/18


Wed 09/05/18

Fri 11/05/18


Wed 16/05/18

Fri 18/05/18


Wed 23/05/18

Fri 25/05/18

Kingston and Richmond

Wed 06/06/18

Fri 08/06/18


Wed 13/06/18

Fri 15/06/18


Wed 20/06/18

Fri 22/06/18


October 2017 New GMS1 form

On 2 October 2017, NHS England introduced a new GMS1 form which includes the supplementary questions for patients not ordinarily resident in the UK. NHS England delivered an initial stock of the new form to GP practices and additional stock of the new form will be available to order in the usual way from PCSE Online. Please dispose of any previous versions of the form once the new stock has arrived at your practice.
PCSE has received a limited amount of new stock from the supplier and will initially need to limit the number of units per order. Please be assured that all orders placed will be fulfilled once stock has been received into PCSE.

Practices can download the print the new form which is available here.

Practices can also use the old GMS1 form, alongside the supplementary questions which can be downloaded here. Practices will need to ensure that where a patient completes the supplementary questions, both forms are sent to NHS Digital as a single attachment.

October 2017 GMS3 form download facility on PCSE Online

There is currently a technical issue with the GMS3 (temporary resident form) download facility on PCSE Online.  We will continue to forward completed forms for your practice by email until the issue is resolved, and will let you know when the facility is restored.

Practices can still use the upload facility on PCSE Online to send completed GMS3 forms to PCSE to forward on to the relevant practice.

October 2017 PCSE sponsors the Royal Society of Medicine (RSM) annual Patient Safety programme

PCSE is pleased to confirm our sponsorship of the Royal Society of Medicine (RSM) annual Patient Safety programme. RSM are internationally renowned for their work in patient safety, and as part of this work, they are holding a series of conferences to provide topical information related to patient safety and to promote the development of the patient safety agenda:


Further details can be found on their website: https://www.rsm.ac.uk/sections/sections-and-networks-list/patient-safety-section.aspx

September 2017 National Association of Primary Care (NAPC) Conference

PCSE has a stand at this year’s NAPC conference, which is taking place 18-19 October at the NEC in Birmingham.  If you are attending the conference, please come and visit us at stand L28 to learn more about plans for giving our customers easier access to services through PCSE Online.