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Missing or Incomplete Records

In most instances, patient medical records are electronic and transfer between GPs via an electronic GP2GP file transfer upon successful registration at a practice. PCSE moves physical records directly from one GP to another. We are responsible for the transfer of paper records only, and not the content, and we do not add information to or remove information from a paper record.
Where a patient is not registered with a GP or is deceased, their records go into physical central storage.
For deceased patients this means printing a storing a physical copy of the electronic record. The GP Practice is responsible for printing the record and releasing it to PCSE.

If a GP or GP practice notifies us of missing or incomplete medical records, we have established processes which you can find out more about using the tiles below.