Please note, primary contacts for Open Exeter (usually the practice manager in a GP practice) can reset passwords and add other users in their NHS organisation directly. Organisations already using this facility have found this to be the quickest and easiest way to manage access control within their organisation and have two Primary Contact accounts in place to support this.

To check if your organisation has access to do this, please follow these three steps:

1. Log in to Open Exeter
2. Click on the drop down menu under ‘Application’
3. If you already have access to set up new users and to reset passwords of existing users then ‘Organisation Maintenance’ will be one of the applications listed. Please refer to the How-To-Guide for Organisation Maintenance for more information.

If you find your organisation doesn’t have this option within the drop down menu, please email us at: pcse.openexeter@nhs.net. We can authorise a primary contact within your organisation to access the system. Your primary contact will then be able to reset passwords and add other Open Exeter users for your organisation.

If you set up a new user for your organisation, it will generate an email to PCSE and we will then authorise the user and issue them with a password.

Open Exeter queries or support requests should be emailed to: pcse.openexeter@nhs.net.

Here are some helpful how-to guides for help on:

• Resetting your Open Exeter password
• Changing your email address
• How to access Open Exeter as a new user or get extra access
• How to manage Organisation Maintenance

FAQs