Track your order
You can monitor the live progress of submitted orders at any time directly within PCSE Online.
Because personalised orders (such as custom prescription pads printed by Xerox) undergo external print scheduling and security verification, their status progression and operational meanings differ from standard stock orders fulfilled directly from the CitySprint warehouse.
To avoid customer confusion, the two workflows are presented in dedicated tables below:
Non-Personalised Orders (Standard NHS Stock & Medical Consumables)
Applies to standard catalogue items fulfilled from warehouse inventory (e.g. syringes, needles, pre-printed clinical forms):
Standard Stock Progression Order: Submitted ➔ In Progress ➔ Ready for Dispatch ➔ Dispatched ➔ Delivered
| Order Status | Fulfilment Stage (CitySprint) | Operational Meaning & Customer Action |
| Submitted | Order Received & Queued | Your order has been successfully placed by a PCSE Online user and received into the system. Data is transferred to the CitySprint warehouse to prepare the pick-sheet. |
| In Progress | Warehouse Picking Active | Your order has been verified and items are actively being picked from physical stock shelves by CitySprint warehouse personnel. |
| Ready for Dispatch | Packed & Manifested | The order has been picked and packed ready to be sent out on your next scheduled delivery date, assigned to a delivery route. |
| Dispatched | Transit Active | Your consignment has been sent out for delivery and is physically on board the courier vehicle along the planned route. |
| Delivered | Handover Completed | Your consignment has arrived and been signed for at your organisation's registered delivery address. |
Personalised Orders (Prescription Pads & Bespoke Printed Stationery)
Applies to print-to-order prescription stationery containing prescriber-specific or practice-specific details produced by Xerox:
Personalised Print Progression Order: New ➔ Submitted ➔ In Progress ➔ Ready for Dispatch ➔ Dispatched ➔ Delivered
| Order Status | Print & Production Stage (Xerox) | Operational Meaning & Customer Action |
| New | Order Placed / Awaiting Print Order | Customer has placed the order via PCSE Online. The order is held in PCSE Online whilst security verification checks are carried out and the Supplies Team prepares to submit the order to Xerox. |
| Submitted | Order Placed with Xerox | The Supplies Team has completed validation and the order has been officially submitted to Xerox for printing. |
| In Progress | Printing & Collation Active | Your order has been verified and items are actively being picked from physical stock shelves by CitySprint warehouse personnel. |
| Ready for Dispatch | Packed & Logistics Transferred | The order has been picked and packed ready to be sent out on your next scheduled delivery date, assigned to a delivery route. |
| Dispatched | Transit Active | Your consignment has been sent out for delivery and is physically on board the courier vehicle along the planned route. |
| Delivered | Secure Handover Completed | Your consignment has arrived and been signed for at your organisation's registered delivery address. |
For example:
When a user opens an individual order in PCSE Online to view its audit history (as shown in the portal pop-up modal), the stages appear in reverse chronological order (most recent timestamp at the top), reflecting live system screenshots for example:
| Modal Status (Top to Bottom) | System Timestamp Example | Audit Log Event Context |
| Delivered | 30/03/2026 09:45 | Consignment signed for and drop-off verified at site. |
| Dispatched | 30/03/2026 07:06 | Out for delivery on CitySprint route vehicle. |
| Ready for Dispatch | 24/03/2026 12:45 | Order picked, packed, and manifest allocated. |
| In Progress | 24/03/2026 12:44 | Picking commenced by CitySprint warehouse team. |
| Submitted | 11/03/2026 07:03 | Transferred from PCSE to CitySprint Warehouse system. |
| New | 09/03/2026 08:31 | Order originally placed and recorded in PCSE Online. |
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