Returns and collections

Returns and collections

If supplies have been received in error, are no longer required, or meet the accepted returns criteria, a returns process is available through PCSE. 

Return requests are assessed individually and acceptance is not automatic.

Accepted Returns Criteria:

• Damaged Items: Goods damaged during transit or packaging defects.   
• Incorrect Items: Picking or dispatch discrepancies resulting in wrong items being delivered.   
• Duplicate Deliveries: Unintended duplicate consignments or duplicate system orders.   
• Unused Excess Stock: Over-ordered supplies that will not be used, provided they remain unopened, in their original complete packaging, and in reusable condition. This includes personalised prescription stationery.

Step-by-Step Return Process:

1. Submit a return request through PCSE Online detailing the items, quantities, and reason for return.
2. The Supplies Team reviews the submission to confirm whether the return meets criteria (e.g. ordering error vs. picking discrepancy).
3. Once accepted, prepare items securely in their original packaging with the provided reference number clearly marked.
4. CitySprint will complete collection during their scheduled route cycle. Please note your PCSE return reference number and check it matches the courier collection document.