Supplies

Your NHSE supplies, including NHS stationery, pre-printed forms, needles and syringes, should be ordered through the PCSE portal. You can order and track your supplies online, check on delivery times, review previous orders and manage returns. All supplies orders will be delivered by our national courier firm, CitySprint. Deliveries will be made to your practice on the same day each week.

If you have an enquiry regarding supplies, please email Pcse.enquiries@nhs.net and put 'Supplies' in the email subject line, or complete the form on the contact us page.

4 easy steps to ordering your PCSE supplies

1 Step One – Log in

Practices who have registered for the portal, will receive an email with instructions on how to log on to the portal.

On the portal, you will be able to see any supplies-related messages. You will also be able to check what’s coming in your next scheduled delivery once you’ve placed orders.

2 Step Two – Browse the supplies catalogue

All the supplies you need to order will be here, arranged both alphabetically and by category.

The Noticeboard section will keep you up to date with any changes to products or important messages.

3 Step Three – Add items to your basket

Click on an item, select the quantity and add them to your basket. You’ll be able to review your order before submitting it.

4 Step Four – Review and submit your order

Take one last look, remove unwanted items or change their quantities, then click submit. Deliveries will be made as soon as possible on your next courier delivery. You will receive deliveries on the same day each week from the same courier.

FAQs for this the supplies service

For further FAQs, visit our help page.

What supplies will I need to order on the Primary Care Support England portal?

Dentist, GP’s, Opticians and Pharmacies will need to use the online portal for the following items:

Dentists; NHS prescriptions pads and secure and non-secure stationery,
GP Practices; stationery, prescription pads, needles and syringes,
Opticians; NHS forms and secure stationery,
Pharmacies; secure and non-secure NHS stationery and delivery of the hard copy drug tariff.

The portal hosts the national catalogue of approved items. We’ll notify you via the portal noticeboard when products are added, suspended or removed from the catalogue. If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net.

How many orders can I make each week?

You can make as many orders as you need. Orders received before the closing time for your next delivery should arrive on your next delivery (unless you are ordering personalised stationery – see below).

There are two ways of managing your basket through the portal:

Submitting several baskets each week as you realise you need a supply. Please be aware that once an order has been submitted it cannot be cancelled.
Adding supplies to our basket throughout the week and submitting in one go before the closing time for your next delivery.

If you need personalised stationery such as prescription pads, these will take apx. 3 weeks to be delivered as they need to be created.

How long it take to receive my order?

You can see when your order is likely to be delivered by going to the Track Order page on the portal and viewing your estimated delivery date.

Personalised stationery such as prescription pads, are made to order so can take apx. 3 weeks from receiving the order.

How can I find out where my order is?

To track your order, please go to the Supplies page of the portal and click Track Order. From the list, select the relevant order and check the order status.

How frequently will PCSE deliver to my practice?

NHS England has asked PCSE to provide a weekly delivery service to all practices. The courier will deliver NHS England supplies and deliver / pick up GP records at the same day each week.

When is my scheduled weekly delivery from CitySprint?

You can view your weekly CitySprint delivery day on the portal homage. This should be the same day every week.

Are you aware of my practice opening times for courier deliveries?

If you are experiencing problems with the courier delivery due to opening times, or you would like to update your opening times with us, please contact us.

I’m having problems accessing / using the portal

If you need support with accessing or using the portal, please contact us.

How do I order personal prescription pads?

You can order personal prescription pads for GPs working in your practice via the PCSE portal. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.

I have forgotten my portal password / how do I reset my portal password?

As a reminder, if you’ve forgotten your Portal password, or if you enter your password incorrectly up to four times, then please click on the ‘forgotten my details’ link under the password box on the portal login page. You’ll be asked to enter your email address and a password reset link will be emailed to you straight away. Entering your password incorrectly five times will lock your account. You’d then need to contact us.

Will I be charged for my order?

You will not be charged for standard orders made using the portal. We are committed to ensuring NHS England supplies are ordered responsibly and for this reason, prices for items are included to help you make an informed decision about what you need.

I have an urgent supplies order that I need to arrive before my next courier delivery

Urgent orders can be arranged on the portal.

If you need to order a supply urgently (before your next designated courier delivery), then you can do this as follows:

Check the day of your next courier delivery. This can be found on the bottom right when you log into the portal or on your supplies ordering page. If your delivery day is 2 or more days away, then an urgent delivery will arrive to you sooner.
Add the supplies you require urgently to your basket as you would normally. Please note: personalised supplies such as prescription pads cannot be ordered using the urgent process as they need to be created.
Select ‘urgent order’ at checkout. Confirm you are able to authorise an urgent order.

I have not received confirmation that my order is being fulfilled

You will not receive a notification verifying that your order is being processed, however you can view the current status of your order in the Track Orders page of the portal.

I created an order but it has gone through as multiple orders – why?

This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.

I am trying to order personalised prescription pads however the practitioner in the Practice is not available in the drop down list for personalisation

Please ask your Main Contact to call our Customer Support Centre on 0333 014 2884 who will be able to add them as a practitioner to the portal. You must have their practitioner code to add them.

I haven’t received my order

Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:

Suspended or Retired – NHS England have removed the item from the catalogue. Unfortunately, you will not receive the item unless it is re-instated in the Catalogue by NHS The portal hosts the new national catalogue of approved items If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net.
Out of Stock – If the item is out of stock, it will be delivered by CitySprint when it is back in stock. Unfortunately, we cannot provide you with a date for when the item is back in stock.
If there is no reason for the item being undelivered, it will be delivered by CitySprint on your next scheduled delivery date. Details of this can be found on the homepage of the portal.

If you order has not arrived within the stated delivered dates, then please contact us.