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Supplies service


The Main Contact role manages the permissions and roles for the Supplies service for all primary care organisations.  

Main Contact user role

A practice's main contact can:

  • create new users
  • deactivate existing users
  • amend existing permissions (add/remove roles)
  • amend users personal details

If your organisation does not have a main contact or needs to change their main contact, contact the Customer Support Centre on 0333 014 2884 with your organisation code, name and email address of the new main contact. 

You should have a practice colleague, who already has a PCSE Online user role, with you to provide confirmation to the call handler.

An existing main contact cannot assign the role to another user. 

Please note, you can only have one main contact per organisation. 

Practice Order Entry Clerk user role

This role can only be assigned to a user by the Main Contact. 

A user with the Practice Order Entry Clerk role can@

  • order supplies
  • follow up on existing orders