Overview
The Main Contact role manages the permissions and roles for the Supplies service for all primary care organisations.
Main Contact user role
A practice's main contact can:
- create new users
- deactivate existing users
- amend existing permissions (add/remove roles)
- amend users personal details
Please note, you can only have one main contact per organisation.
If your organisation does not have a main contact, please see the No Main Contact? section below.
Practice Order Entry Clerk user role
This role can only be assigned to a user by the Main Contact.
A user with the Practice Order Entry Clerk role can:
- order supplies
- follow up on existing orders
No Main Contact?
In the event that there is no Main Contact, for example, the person holding the role has left the organisation or absent in the longer term, a form can be completed that will ask for information such as, but not restricted to:
- Name
- Email address
- Organisation where the Main Contact is needed
You can download the form here.
The form must be authorised by a senior person at your organisation or ICB. The table above shows who can authorise a form.
Once completed and authorised, the form should be submitted via the PCSE Contact us form - please select 'PCSE Online Access enquiries'.
PCSE will identify and verify users using internal systems - this is an ID&V check that ensures the authorising person is listed and active at the same organisation.
If the ID&V check is successful, the user administrator role will be applied.
If there are any issues, PCSE will contact the requestor and advise the action that needs to be taken and why the role could not be applied.