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Submitting via paper

Mandatory electronic GOS submissions:

Since 1 January 2024, it is a contractual requirement that all GOS claims are submitted electronically via your practice management system or PCSE Online.

Submitting paper GOS forms

Paper claim forms for any GOS activity completed up to and including 31 December 2023 are accepted only until 31 March 2024, in line with the three month submission window. 

Please note: the three month window includes submission, processing and payment of the claim.

  • The appropriate form is completed by the optician during the patient’s visit for their sight test or optical repair
  • Forms must be completed correctly to ensure they are not rejected. You can get some helpful guidance on completing and signing GOS forms in Section 5 of this Making Accurate Claims guide
  • Once forms are completed, they are posted, with the batch header, to Primary Care Support England,  PO Box 350, Darlington, DL1 9QN

Please note: if you have any outstanding paper GOS3 or GOS4 claims up to and including 31 December 2023, we strongly recommend you submit these to PCSE Online by 15 March to allow time for processing and payment. Please mark each batch header with 'Urgent - due to expire on 31 March 2024' at the top of the page.

Any paper claims received after this date will be rejected. 

Processing Paper GOS claims

Forms submitted by the cut-off date for your area will be manually checked and processed, and passed for payment, ready to reach your account on the payment date for your area.

If there are any errors in the forms, the forms will be rejected, and will be returned to you with a cover sheet explaining which section(s) are incomplete. Please amend and resubmit them to us for processing and payment.

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