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Submitting via paper


If you are still submitting paper GOS claims, you can find guidance on using paper GOS forms in this section. 

Mandatory electronic GOS submissions:

From 1 January 2024, it will be a contractual requirement that all GOS claims are submitted electronically via your practice management system or PCSE Online.

Please note, paper GOS forms are no longer available to order from PCSE Online from 1 December 2023.

Submitting paper GOS forms

Paper claim forms are still acceptable for all GOS activity, if you are not yet able to submit claims electronically.

  • The appropriate form is completed by the optician during the patient’s visit for their sight test or optical repair
  • Forms must be completed correctly to ensure they are not rejected. You can get some helpful guidance on completing and signing GOS forms in Section 5 of this Making Accurate Claims guide
  • Once forms are completed, they are posted, with the batch header, to Primary Care Support England,  PO Box 350, Darlington, DL1 9QN

You can order the paper GOS forms (GOS1, 3, 4, 5 and 6) from PCSE Online and the forms are delivered to the practice.

Click the tile to the left to view our Paper GOS form Desk Aids.

Batch Headers

There are new batch headers that must be used and practices need to download these from our website - we no longer send batch headers to contractors. Find out more via the link below.

Top tips

  • Don’t forget to enter your ODS code to make sure your forms can be processed
  • Attach one copy only of the batch header to each batch
  • Maximum of 100 forms per batch - submit multiple batches if you have more than 100 of any GOS type to submit

Processing Paper GOS claims

Forms submitted by the cut-off date for your area will be manually checked and processed, and passed for payment, ready to reach your account on the payment date for your area.

If there are any errors in the forms, the forms will be rejected, and will be returned to you with a cover sheet explaining which section(s) are incomplete. Please amend and resubmit them to us for processing and payment.

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