Overview
ICBs and PCNs are responsible for managing their own PCSE Online users wherever possible.
You should contact PCSE if you need to create, update or remove a Main Contact, or if there are no active User Administrators for your organisation.
Roles PCSE can support include Main Contact, GP Payments and Pensions User Administrator, PCN User Administrator or Approver, and Performer List User Administrator.
Complete the User Administrator request form
To request support, you will need to download the form below, and complete the first two parts of the PCSE Online User Administrator Request Form for every user administrator role:
- Part A - Organisation Details
- Part B - User Administrator Details
You will also need to complete the following parts, depending on the role(s) being requested:
- Part C - GP Payments and Pensions
- Part D - Primary Care Networks (PCN)
- Part F - Main Contact
- Part G - Performer List
Requests must be authorised by a lead commissioner or an approved ICB member listed on the NHS England Authorised Email List.
Please note, you will need to complete a separate form for individual users, but a user may have multiple PCSE Online roles.
What PCSE does and does not do
PCSE can:
- create a User Administrator where an organisation does not currently have one
- create, update or remove a Main Contact
PCSE cannot: - create or amend any other PCSE Online roles
- manage day-to-day access for users within an organisation
Once a User Administrator is in place, they are responsible for managing access for their organisation.
Further guidance and support
Guidance is available to help you manage users and permissions across PCSE Online services.
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