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GP Payments and Pensions service

Overview

For the user management of roles for GP Payments and Pensions service, you'll need a GPP Practice User Administrator. The role can assign other GPP User Admins for your practice, and each practice can have a maximum of four user admins.

We would recommend that if a colleague with this role is leaving, you assign their role to another member of your team, for continuity of access and user management.

If your practice has no user administrator, please follow the process below.

 

Creating and authorising User Administrator roles

User Administrators can create other User Administrators for their organisation. It is best practice to have more than one to ensure there is a good coverage for leave or absence.

The available User Administrator roles are shown below, and split by service type and a description. Please note, not all organisations will require every User Administrator role.

Organisations should use the authorised persons in the order listed, where possible, and only one authoriser is required to sign. If an ICB is the only option for authorisation, please request a named ICB contact using the PCSE Contact us form - please select 'PCSE Online Access enquiries'.

The form will need to be authorised by one of your organisation's approvers: 

  • ServiceUser Administrator RoleDescriptionAuthorisation in order of preference *
    (where no User Administrator role currently exists)
    GP Payments & PensionsGPP - Practice User ManagementCan assign GP Payments and/or Pensions roles, these roles which are prefixed with GPP on the User Management screen.
    • GP Partners
    • Caldicott Guardian
    • User listed on the Authorised Email List (AEL)
    • ICB
    Records & SuppliesMain Contact
    Service Desk Analyst    		Can assign Medical Record Movement or Supplies ordering roles.
    • GP Partners
    • Caldicott Guardian
    • User listed on the (AEL)
    • ICB
    Performers List (PL)PL Organization User AdministrationCan assign the PL Practice Manager roles, which allows users to approve assignment changes.
    • GP Partners
    • Caldicott Guardian
    • User listed on the Authorised Email List (AEL)
    • ICB

No User Administrator?

In the event that there is no User Administrator, for example, the person holding the role has left the organisation or absent in the longer term, a form can be completed that will ask for information such as, but not restricted to:

  • Name
  • Email address
  • Organisation where the User Administrator is needed

You can download the form here.

The form must be authorised by a senior person at your organisation or ICB. The table above shows who can authorise a form.

Once completed and authorised, the form should be submitted via the PCSE Contact us form - please select 'PCSE Online Access enquiries'.

PCSE will identify and verify users using internal systems - this is an ID&V check that ensures the authorising person is listed and active at the same organisation.

If the ID&V check is successful, the user administrator role will be applied.

If there are any issues, PCSE will contact the requestor and advise the action that needs to be taken and why the role could not be applied. 

Support

Below you will find help and guidance for:

  • creating, managing and deactivating users, assigning permissions to existing users across all PCSE Online services

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