Overview
The role responsible for user management of permissions and roles related to Ophthalmic Payments is User Management (Organisation).
The User Management (Organisation) role will be able to set up other user admins, to a maximum of four per practice and assign the roles below:
- GOS Claim Manager
- GOS Performer
- GOS Read Only
- OPH Statement View
- OPH Head Office
- Contract Signatory
Creating and authorising User Administrator roles
User Administrators can create other User Administrators for their organisation. It is best practice to have more than one to ensure there is a good coverage for leave or absence.
The available User Administrator roles are shown below, and split by service type and a description. Please note, not all organisations will require every User Administrator role.
Organisations should use the authorised persons in the order listed, where possible, and only one authoriser is required to sign. If an ICB is the only option for authorisation, please request a named ICB contact using the PCSE Contact us form - please select 'PCSE Online Access enquiries'.
The form will need to be authorised by one of your organisation's approvers:
Service User Administrator Role Description Authorisation in order of preference *
(where no User Administrator role currently exists)Records & Supplies Main Contact
Can assign Supplies ordering roles. - User listed on the (AEL)
- ICB
Ophthalmic OPTO Organization User Administration Can assign any Ophthalmic roles. - Your practice's Main Contact
- ICB
Performers List (PL) PL Organization User Administration Can assign the PL Practice Manager roles, which allows users to add a GOS performer to a store (Ophthalmic only). - User listed on the Authorised Email List (AEL)
- ICB
No User Administrator?
In the event that there is no User Administrator, for example, the person holding the role has left the organisation or absent in the longer term, a form can be completed that will ask for information such as, but not restricted to:
- Name
- Email address
- Organisation where the User Administrator is needed
You can download the form here.
The form must be authorised by a senior person at your organisation or ICB. The table above shows who can authorise a form.
Once completed and authorised, the form should be submitted via the PCSE Contact us form - please select 'PCSE Online Access enquiries'.
PCSE will identify and verify users using internal systems - this is an ID&V check that ensures the authorising person is listed and active at the same organisation.
If the ID&V check is successful, the user administrator role will be applied.
If there are any issues, PCSE will contact the requestor and advise the action that needs to be taken and why the role could not be applied.
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