PCSE’s ophthalmic payments service includes administrating monthly payments of GOS forms, processing Continuing Education and Training (CET) payments, deducting Local Optical Committee levies, and managing refunds to patients where appropriate.
All opticians should send GOS claim forms to the Customer Support Centre at:
Primary Care Support England
PO Box 350
If you would like to courier forms to us, there is a separate address courier firms should use:
Capita Intelligent Communications
Building 17, Units 2 & 6
Anyone who uses a courier service to send GOS forms to PCSE should use this address for all deliveries.
For any queries on payments, email us at PCSE.Optical@nhs.net. This will ensure your enquiry gets to the right team as quickly as possible who will log, review and respond to your query.
If you are emailing about an existing case, please can you include your case number in the email subject line, to allow us to automatically link your email to your original query. Please can you also include your Area Code – Optician Code (as per your GOS Batch Headers) in the body of your email, to help us clearly identify your practice.
To ensure GOS claims can be processed and avoid forms being rejected, please ensure all mandatory information is included on GOS claims before they are submitted and that the correct declaration is signed on sight test claims.
Contractors are reminded that claim forms must be signed in all the relevant places and all signatures must be dated, otherwise the claim will be rejected.
Please click below for best practice examples which highlight the other mandatory fields on the most common forms and to confirm what information is acceptable when completing certain fields.
Guidance on Filling and Signing GOS forms can also be found in Section 5 of Making Accurate Claims.
Please also see our FAQ below for the process for submitting previously rejected GOS forms.
For further FAQs, visit our help page.
The preferred option for submitting domiciliary notifications, also referred to as Pre-Visit Notifications (PVNs), is via our dedicated PVN form which can be found on the Contact Us page.
Simply select 'Pre-Visit Notification' on the drop down menu of the Enquiry Form.
More details and FAQs about submitting PVNs can be found on our dedicated 'Notification of domiciliary visits' page.
PCSE returned to individual processing of GOS 3 and 4 forms in all areas in summer 2017.
This process began with practices in certain areas in February 2017 and was rolled out across the country by August 2017.
GOS 1 forms will continue to be batch processed for all areas as they have been historically.
When are the claim form submission dates for each area?
Please see our list of claim form submission dates.
In order for PCSE to set up new contractors with tailored batch headers, firstly PCSE requires a new contract notification from the NHS England local office to confirm the contractor is approved to undertake NHS work in that area.
Once we receive this notification, tailored GOS headers can be created to enable you to submit claims for NHS work undertaken.
Please speak to your relevant NHS England Local Team to gain approval to undertake NHS work.