PCSE’s ophthalmic payments service includes administrating monthly payments of GOS forms, processing Continuing Education and Training (CET) payments, deducting Local Optical Committee levies, and managing refunds to patients where appropriate.
All opticians should send GOS claim forms to the Customer Support Centre at:
Primary Care Support England
PO Box 350
If you would like to courier forms to us, there is a separate address courier firms should use:
Capita Document & Information Services (PCSE)
Faverdale Industrial Estate
PLEASE NOTE as of 29 August 2017 there is a new address for contractors who use couriers, which is:
Capita Intelligent Communications
Building 17, Units 2 & 6
Anyone who uses a courier service to send GOS forms to PCSE should use this new address for all deliveries.
For any queries on payments, email us at PCSE.Optical@nhs.net. This will ensure your enquiry gets to the right team as quickly as possible who will log, review and respond to your query.
If you are emailing about an existing case, please can you include your case number in the email subject line, to allow us to automatically link your email to your original query. Please can you also include your Area Code – Optician Code (as per your GOS Batch Headers) in the body of your email, to help us clearly identify your practice.
For further FAQs, visit our help page.
There are no changes to claim form submission dates. Please see our list of claim form submission dates for each area.
Domiciliary notifications can be emailed (from an nhs.net email address or as an encrypted email from a non nhs.net email address), posted or faxed to us.
Contact details for all PCSE offices can be found on our contact us page.
Yes. PCSE has started to return to individual processing for GOS 3 and 4 forms.
This change will be rolled out in phases across the country. From February 2017, practices in certain areas will receive itemised statements for GOS3 and 4 claims, allowing for easier reconciliation. Download a list of areas who will receive itemised statements for GOS3 and 4 claims.
The scheduled rollout of individual GOS3 and 4 entry is now being planned for other areas, and details will be communicated once finalised.
GOS 1 forms will continue to be batch processed for all areas as they have been historically.
The window for submitting Continuing Education and Training (CET) claims to PCSE opened on 1 July 2017 and closed on 31 October 2017.