PCSE’s ophthalmic payments service includes administrating monthly payments of GOS forms, processing Continuing Education and Training (CET) payments, deducting Local Optical Committee levies, and managing refunds to patients where appropriate.
All opticians should send GOS claim forms to the Customer Support Centre at:
Primary Care Support England
PO Box 350
Darlington
DL1 9QN
If you would like to courier forms to us, there is a separate address courier firms should use:
Capita Intelligent Communications
Building 17, Units 2 & 6
Lingfield Point
McMullen Road
DARLINGTON
DL1 1RW
Anyone who uses a courier service to send GOS forms to PCSE should use this address for all deliveries.
For any queries on payments, email us at PCSE.Optical@nhs.net. This will ensure your enquiry gets to the right team as quickly as possible who will log, review and respond to your query.
If you are emailing about an existing case, please can you include your case number in the email subject line, to allow us to automatically link your email to your original query. Please can you also include your Area Code – Optician Code (as per your GOS Batch Headers) in the body of your email, to help us clearly identify your practice.
For further FAQs, visit our help page.
Domiciliary notifications can be emailed (from an nhs.net email address or as an encrypted email from a non nhs.net email address).
Please email notifications to:
PCSE returned to individual processing of GOS 3 and 4 forms in all areas in summer 2017.
This process began with practices in certain areas in February 2017 and was rolled out across the country by August 2017.
All practices now receive itemised statements for GOS3 and 4 claims, allowing for easier reconciliation.
GOS 1 forms will continue to be batch processed for all areas as they have been historically.
When are the claim form submission dates for each area?
Please see our list of claim form submission dates.