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Please note, throughout the changing situation caused by the Coronavirus outbreak, we continue to work closely with NHS England to prioritise services, so that we can make sure high priority services run smoothly, avoiding disruption to front line Primary Care.

We can confirm that we are continuing to process and pay GOS claims as normal.

We are working with NHS England on contingency plans should this situation change to ensure payments can continue to be made.

 

Ophthalmic Payments

PCSE provides the ophthalmic payments service on behalf of NHS England. We process a wide range of payment claims for ophthalmic services, from NHS funded sight tests through to vouchers for optical repairs. We also deduct levies, manage refunds to patients and administer training grants claims.

In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we've introduced new, electronic services for ophthalmic payments.

PCSE Online is a web-based option for submitting GOS claims,which is available to use free of charge. eGOS is an option for ophthalmic practices who use Practice Management Systems (PMS) to submit GOS claims electronically.

There are dedicated website areas for practices with PMS providers, those planning on using PCSE Online and the optical chains. Click on the option that best suits your needs.

There are also links below to guidance for using PCSE Online to make GOS claims, view statements, submit a domiciliary Pre-Visit Notifications (PVN) and more.

Not yet ready to move to electronic payments? Jump to our section on using paper GOS forms

There is a section for NHSE local offices with guidance on how to notify us of contract changes. 

Finally, if you need any other information, visit our Ophthalmic Payment FAQs

Visit the What’s Changing page to find out more. Keep up to date on the latest information for ophthalmic practitioners on our News page. There is also a full User Guide for using the new online Payments service.



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Optical Chain

 

If you're part of an optical chain

Find out more

Practices with PMS Providers

If you use a PMS system

Click here

PCSE Online

 

Get started with PCSE Online

Click here

GOS Claims

Make a GOS claims in PCSE Online

Find out more

Pre-visit Notification

Need to submit a pre-visit notification?

Find out how

View statements

Now more detailed statements available.

Click here

Search for claims

Need to check a GOS claim?

Learn more

Other Claims

Find out about other types of claims.

CET and Pre-reg

User Management

Create user accounts or add a performer.

Click here

Making a GOS Claim

 

From the Make a Claim screen you can make a variety of claims - GOS 1, 3, 4, 5 and 6. 

 

GOS 1 Claim - NHS Eye Test

The claim process is split into five sections.

Patient’s details

  • You need to complete the patient’s details
  • There is a Save for later feature, if you are preparing for your clinic in advance. You can search for the claim once your patient arrives for their appointment
  • There is a Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section

 

Patient’s eligibility

  • Enter the patient’s eligibility
  • Choose Save and Next to check and validate – the system will flag anything that needs to be updated or amended
  • Save for later can be used, but the information will not be validated at this point
  • You will then move to the next section

 

Patient’s declaration

  • The patient’s declaration details and signature need to be obtained
  • Department of Health regulations have been changed to allow GOS forms to be signed electronically
  • Patients can sign GOS claims electronically using:
    • A touchscreen device, such as a PC, tablet or phone
    • By using a touchpad, mouse or other pen input device connected to a PC
    • Scanning a QR code with a touchscreen device and signing on the device
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • Save for later can be used but the information won’t be validated
  • You will then move to the next section

 

Performer’s Declaration

  • The ophthalmic performer, who has conducted the sight test, needs to complete this section and sign
  • Selecting Save Awaiting Contractor Signatory means the system will check and validate the information and flag anything that needs to be amended or updated
  • You will then move to the next section

 

Contractor Signatory’s Declaration

  • This is the final section of the GOS 1 claim form
  • The contractor signatory can view and check the details in the previous sections
  • The contractor signatory can either select/scan the QR code or sign directly into the signature box
  • Selecting Submit, if they agree with the claim, means the system send the claim to PCSE for processing and payment
  • Revert to draft should be selected if the claim is not ready to be submitted – it can be revisited and amended at a later time
  • If the contractor signatory does not wish to submit the completed form at that time, Close can be selected and the claim will be saved
  • Cancel will allow the contractor signatory to cancel the claim – all cancelled claims can still be viewed, under Search for claim

There is a user guide for the GOS 1 claim, process, with screen shots, to provide you with additional support if required.

GOS 1 User Guide

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GOS 3 - NHS Optical Voucher and Claim

There are three sections to complete to create a GOS 3 voucher.

 

Patient’s details

  • You need to complete the patient’s details
  • There is a Save for later feature, which will save but will not automatically validate the information entered
  • Click Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section
  • If you click Save Awaiting Performer, the system will check and validate the information and flag up what needs to be updated or amended
  • The information will be saved for the performer’s to view and check

 

Prescription

  • The performer should complete the relevant prescription fields
  • Once complete, the performer can sign the prescription
  • Save for later will save the information, but not check and validate
  • Save and next will move to the create GOS 3 Voucher screen

 

GOS 3 Voucher

  • Click Create GOS 3 Voucher and a new tab opens with the voucher visible in a printable pdf file
  • This must be printed on plain A4 paper, double-sided, or it will be rejected by PCSE for processing – it can be printed in black and white
  • The GOS3 Voucher will include a unique reference number and authorisation code – see an example GOS 3 voucher

 

Good to know

The practices using the electronic solutions are producing GOS3 forms that have a new look. Take a look an at example of the new GOS3 form.  

If the patient chooses to take their GOS 3 voucher to another practice that is also using PCSE Online or eGOS, that practice can search for it using the reference number and authorisation code and continue the process electronically.

If the practice is not using PCSE Online or eGOS, the process will need to be continued on a paper GOS 3 form.

The Create a GOS 3 claim process is divided into five sections.

 

Patient’s details

  • You need to complete the patient’s details
  • There is a Save for later feature, which will save but will not automatically validate the information entered
  • Click Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section
  • If you click Save Awaiting Performer, the system will check and validate the information and flag up what needs to be updated or amended
  • The information will be saved for the performer’s to view and check

 

Prescription

  • The performer should complete the relevant prescription fields
  • Once complete, the performer can sign the prescription
  • Save for later will save the information, but not check and validate
  • Save and next will move to the create GOS 3 Voucher screen

 

GOS 3 Voucher

  • Create GOS 3 Voucher will open a new tab with the voucher visible in a pdf file, which can be printed and given to the patient
    • This must be printed on plain A4 paper, double-sided, or it will be rejected by PCSE for processing – it can be printed in black and white
  • Save for later will save the information entered, but will not automatically validate it – this only happens when you choose Create GOS 3 Voucher or Create a GOS 3 Claim

 

Patient’s eligibility

  • Enter the patient’s eligibility
  • Depending on the electronic signature option you are using, click or scan the QR code on the screen, and then sign the signature box and select accept
  • Save for later can be used, but the information will not be validated at this point
  • You will then move to the next section
  • Save and next will automatically validate, and flag any information that needs to be amended or updated
  • You will then move to the next section
  • Save Awaiting Contractor Signatory will automatically validate, and flag any fields that need to be amended or updated
  • It will then be ready for the Contractor to access and sign, via the Search for Claim option on the dashboard

 

Supplier Declaration

  • The supplier needs to check the prescription and then sign the Supplier’s Declaration
  • The contractor signatory can either select/scan the QR code or sign directly into the signature box
  • Revert to draft should be selected if the claim is not ready to be submitted – it can be revisited and amended at a later time
  • If the contractor signatory does not wish to submit the completed form at that time, Save for later can be selected and the claim will be saved, but not validated
  • Cancel will allow the contractor signatory to cancel the claim – all cancelled claims can still be viewed, under Search for claim
  • Selecting Save and next, if they agree with the claim, means the system will validate the information and flag any fields that need amending or updating
  • You will move to the next section

 

Patient Eligibility

  • This last section is where the patient will sign their declaration
  • Depending on the electronic signature option you are using, click or scan the QR code
  • The patient then needs to sign in the signature box and select Accept
  • The screen will show confirmation that the signature has been saved successfully – click close to move to the next step
  • If the contractor signatory does not wish to submit the completed form at that time, Save for later can be selected and the claim will be saved, but not validated
  • Submit will send the GOS 3 claim to PCSE for processing

You can search for an existing GOS 3 Voucher from the Search for Claim screen on the Ophthalmic Payments dashboard. This process is only for GOS 3 vouchers generated from PCSE Online or eGOS, by yourself or another practice.

If another practice has issued a paper GOS 3 Voucher, you will need to continue this process on a paper GOS 3 form.

  • Click Search for a GOS 3 Voucher
    • Enter the voucher code and the authorisation code from the GOS 3 voucher
    • Click on Search
    • The result should show the patient’s surname
    • Click on Create GOS 3 Claim to the right of the patient’s surname
    • The prescription section of the form will be displayed, from where you can review the prescription and create a GOS 3 claim
    • Refer to the GOS 3 Prescription section for more information

There is a user guide for the GOS 3 claim, process, with screen shots, to provide you with additional support if required.

GOS 3 User Guide

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GOS 4 Claim - NHS Optical Repair/Replacement

The claim process is split into six sections:

 

Patient’s details

  • You need to complete the patient’s details
  • There is a Save for later feature, if you are preparing for your clinic in advance. You can search for the claim once your patient arrives for their appointment
  • There is a Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section

 

Patient’s eligibility

  • Enter the patient’s eligibility
  • Choose Save and Next to check and validate – the system will flag anything that needs to be updated or amended
  • Save for later can be used, but the information will not be validated at this point
  • You will then move to the next section

 

Patient’s declaration

  • The patient’s declaration details and signature need to be obtained
  • Department of Health regulations have been changed to allow GOS forms to be signed electronically
  • Depending on the electronic signature option you are using, click or scan the QR code
  • The patient then needs to sign in the signature box and select Accept
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • Save for later can be used but the information won’t be validated
  • You will then move to the next section

 

NHS England Approval

  • All GOS 4 voucher claims for adults aged 16 and over need to be pre-approved by NHS Business Services Authority (NHSBSA)
  • Contractors should ring NHSBSA on 0300 333 943 between 08:00 and 16:30, Monday to Friday to make the request
  • You will be given an approval code that you need to enter into the Approval Code box
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • Previous will take you back to the previous page to make any amends, corrections or view again
  • Save for later can be used but the information won’t be validated
  • Selecting Save Awaiting Contractor Signatory means the system will check and validate the information and flag anything that needs to be amended or updated.
  • It will then be ready for the Supplier to access and sign via the option to Search for Claim on the dashboard screen

 

Supplier’s Declaration

  • The supplier can view the details entered so far by the performer/contractor
  • The supplier should complete and sign the supplier’s declaration
  • Revert to Draft can be selected if the claim is not ready to be submitted and/or the form needs to be revisited and amended later
  • Cancel Claim will cancel the claim – all cancelled claims can still be viewed, under Search for claim
  • Save for later can be used but the information won’t be validated
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • You will then move to the next section

 

Patient’s Declaration

  • The patient needs to provide their declaration again
  • Depending on the electronic signature option you are using, click or scan the QR code
  • The patient then needs to sign in the signature box and select Accept
  • Click Save for later and the system will save what you have entered but the information won’t be validated
  • Click Submit to send the claim to PCSE for processing and payment.
  • Once the claim has been submitted successfully, it will be forwarded to the GMP who will be responsible for further processing.

There is a user guide for the GOS 4 claim, process, with screen shots, to provide you with additional support if required.

GOS 4 User Guide

 

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GOS 5 Claim - Private Eye Test

The GOS 5 claim is divided into five sections.

 

Patient’s details

  • You need to complete the patient’s details
  • There is a ­ feature, if you are preparing for your clinic in advance. You can search for the claim once your patient arrives for their appointment
  • There is a Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section

 

Patient’s eligibility

  • Enter the patient’s eligibility
  • Choose Save and Next to check and validate – the system will flag anything that needs to be updated or amended
  • Save for later can be used, but the information will not be validated at this point
  • You will then move to the next section

 

Patient’s declaration

  • The patient’s declaration details and signature need to be obtained
  • Depending on the electronic signature option you are using, click or scan the QR code on the screen
  • Patients should sign in the signature box
  • Click Accept, and a confirmation will display to say the signature has been saved
  • Click Close
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • Save for later can be used but the information won’t be validated
  • You will then move to the next section

 

Performer’s Declaration

  • The ophthalmic performer, who has conducted the sight test, needs to complete this section and sign
  • Selecting Save Awaiting Contractor Signatory means the system will check and validate the information and flag anything that needs to be amended or updated
  • You will then move to the next section

 

Contractor Signatory’s Declaration

  • This is the final section of the GOS 1 claim form
  • The contractor signatory can view and check the details in the previous sections
  • The contractor signatory can either select/scan the QR code or sign directly into the signature box
  • Selecting Submit, if they agree with the claim, means the system send the claim to PCSE for processing and payment
  • Revert to draft should be selected if the claim is not ready to be submitted – it can be revisited and amended at a later time
  • If the contractor signatory does not wish to submit the completed form at that time, Close can be selected and the claim will be saved
  • Cancel will allow the contractor signatory to cancel the claim – all cancelled claims can still be viewed, under Search for claim

There is a user guide for the GOS 5 claim, process, with screen shots, to provide you with additional support if required.

GOS 5 User Guide

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GOS 6 - Pre-Visit Notification

A pre-visit notification (PVN) must be submitted for a domiciliary visit in line with regulations. You can only claim a domiciliary fee in respect of a patient who is eligible for a GOS sight test, if they are unable to leave home unaccompanied for reasons of physical or mental illness.

To create a PVN, click on GOS6 on the Make a Claim screen, and then click on Create a GOS6 PVN

 

PVN Details

  • Enter the contractor’s name and email address – the system will have prefilled fields already based on the organisation you are logged into
  • Enter the date of the visit, from the calendar
  • Enter the approximate time of the visit
  • Enter the postcode of the residential address where the patient is to be seen, to search for the address online or enter the address manually
  • Choose the type of premises from the dropdown list (Home, Residential Home, Nursing Home, Day Centre, Sheltered Housing)
  • Enter the contact name for the premises
  • You can click on Save Address to save the address entered or Amend to make changes
  • If you save the address, the system will generate a PVN number for your future reference
  • If you amend, a PVN number will not be generated until you save the address

 

Patient List

  • The Patient List shows the list of patients added to the PVN, in the Patient Maintenance section
  • From the patient list, you can delete patient or amend patient

 

Patient Maintenance

  • Add a patient’s details to the PVN, in Patient Maintenance
  • Add first name and surname
  • Enter date of birth
  • Enter NHS number, and date of last sight test if known
  • Indicate if this is their first test or unknown
  • If this is a re-test at less than the standard interval, choose the appropriate code from the drop down list
  • Click on Save Patient
  • The patient will be displayed in the Patient List grid
  • You can add a maximum of 3 patients to a PVN – add more patients to a PVN in the Amend GOS6 PVN section
  • Once you have finished adding patients to the PVN, click on Submit to send the PVN to PCSE – the system will check and validate the information and flag anything that needs to be amended or updated
  • If you are not ready to submit the PVN, you can choose Save for Later – the information will not be checked or validated or Close

 

Exception Reasons

    • This section is not applicable when creating a PVN

You can search for an existing PVN from the GOS6 section.

You can enter any of the following criteria in the Pre-visit Notification (PVN) – Search screen:

  • Search by Date From
  • PVN Reference number
  • Date of Visit (From and To)
  • PVN Status
  • Premises Postcode
  • Notification Date (From and To)

Select Search to view the results or Close to discard the details entered.

The search results will be displayed and you can click the following options next to the PVN:

  • PVN Reference Number
  • Amend Patient Details
  • Add Patients (maximum of 3 per PVN)
  • Cancel GPOS6 PVN
  • Open
    • Click on a PVN reference number or Open to see the Patient List for a particular PVN

Access the Ophthalmic Payments user guide for more support.

In the Amend an existing PVN section, you can add, substitute or delete patients in a PVN in advance of a domiciliary visit, in line with regulations

 

Amend a PVN in advance

  • From the search screen, next to the PVN you want to amend, click Amend Patient Details
  • The Patient List will be displayed and you can choose Amend Patient, Delete Patient or Add Patient
  • Enter the patient’s details
  • Click Save Patient
  • The amended details will now be displayed in the Patient List

Regulations stipulate that up to three changes (additions or substitutions) may be made at the time of the notified visit, but only if it would not have been possible to give 48 hours’ notice. For example, a new resident or a person who has only just developed an eye or vision problem.

 

Same Day Additions and/or Substitutions

  • Search for the PVN in the PVN Search screen
  • Click Add Patients (Max 3)
  • The Patient List will be shown
  • Make the necessary changes to patient details in the Patient Maintenance section
  • Click Save Patient
  • Submit the PVN

You may find out at the time of the domiciliary visit that the patient information provided to you, either by the patient or their representative to create the PVN, is incorrect. If that is the case, the patient’s details can be amended.

 

Amend Patient details on the day of the visit

  • Search for the PVN in the PVN Search screen
  • Click Amend
  • The Patient List will be shown
  • Make the necessary changes to patient details in the Patient Maintenance section
  • Click Save Patient
  • Submit the PVN

If on the day of the visit, you are unable to visit a residence previously notified for reasons beyond your control, for example, an illness breakout at the care home, another venue may be substituted. This is provided:

  1. NHS England has already been notified of a planned visit to the alternate venue and this visit has not yet taken place
  2. You inform NHS England and they agree to the substitution

 

Same Day Venue Substitution

  • Under the GOS 6 options, click on GOS 6 Venue substitution
  • Enter the current PVN reference number or search for the PVN using the search button
  • The current date and time of the PVN will be displayed
  • Enter the new visit date and time
  • Enter the PVN reference number to be used instead, or search using the search button
  • Enter the approval details
  • Click on Submit
  • The PVN details are validated and the venue substation is complete

There is a user guide for the GOS 6 pre-visit notifiatcion process, with screen shots, to provide you with additional support if required.

GOS 6 user guide

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GOS 6 Claim - Domiciliary Visit

In order to make a GOS6 claim, you’ll need to search for your PVN, using the PVN reference number or any of the search criteriaOnce the PVN is displayed, click Open, which is displayed to the far right.

The View PVN and Choose Patient screen will display. Click on Create GOS6 to start your claim.

The GOS6 claim process is split into five sections.

 

Patient’s details

  • You need to complete the patient’s details
  • There is a Save and Next button to move you to the next screen – this will check and validate the information you have provided to ensure there is nothing missing or incorrect. If there is, the system will flag up what needs to be updated or amended
  • You will then move to the next section

 

Patient’s eligibility

  • Enter the patient’s eligibility
  • Choose Save and Next to check and validate – the system will flag anything that needs to be updated or amended
  • Previous will take you back to the Patient’s Details screen to amend or view
  • Save for later can be used, but the information will not be validated at this point
  • You will then move to the next section

 

Patient’s declaration

  • The patient’s declaration details and signature need to be obtained
  • Depending on the electronic signature option you are using, click or scan the QR code on the screen
  • Patients should sign in the signature box
  • Click Accept, and a confirmation will display to say the signature has been saved
  • Click Close
  • Click Save and Next – the system will check and validate the information and flag anything that needs to be amended or updated
  • Previous will take you back to the Patient’s eligibility screen to amend or view
  • Save for later can be used but the information won’t be validated
  • Save Awaiting Performer – the system will check and validate, flagging anything that needs amending or updating, and will save for the Performer to complete the next section
  • You will then move to the next section

 

Performer’s Declaration

  • The ophthalmic performer, who has conducted the sight test, needs to complete this section and sign
  • Selecting Save Awaiting Contractor Signatory means the system will check and validate the information and flag anything that needs to be amended or updated
  • You can also select Save and Next, Previous or Save for Later
  • You will then move to the next section

 

Contractor Signatory’s Declaration

  • This is the final section of the GOS6 claim form
  • The contractor signatory can view and check the details in the previous sections
  • The contractor signatory can either select/scan the QR code or sign directly into the signature box

There is a user guide for the GOS 6 claim process, with screen shots, to provide you with additional support if required.

GOS 6 user guide

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Statements

You can view statements for claims submitted since you have been using the PCSE Online Ophthalmic payments system.

  • Select the Statement option from the dashboard
  • Search for statements using different criteria, including:
    • Date range
    • Statement type
  • Statements will be displayed
  • Clicking on the statement’s reference number will provide further details

You can drill down into each GOS claim type for further details of the claims that have been submitted in the selected statement.

The statement is expanded out to include details of each claim under that GOS type, including:

  • Your reference
  • Claim ID
  • Patient’s name
  • Point of service date
  • Amount submitted
  • Amount paid

You can also:

  • Expand all to view the full statement, with a line-by-line breakdown
  • Collapse all to see a condensed version of the statement
  • Print/Download to print or download as a PDF or CSV

Take a look at our short video about statements.

 

Access the Ophthalmic Payments user guide for more detailed information.

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Search for claims

You can search for different claims to complete, sign or view.

From the Ophthalmic Payments Dashboard, click on Search for a Claim and then choose the type of GOS claim you are searching for.

You will be asked to enter different search criteria. Enter as much as of the following criteria as possible to narrow down the search results.

  • Contractor’s name
  • Performer’s name
  • Patient’s surname
  • Claim Number
  • Claim Type
  • Claim Status
  • Search by Date From
  • Search by Date To

Select Search to view the results or Close to discard the details entered.

The search results will be displayed and you can click on the claim to open it.

Access the Ophthalmic Payments user guide for more support.

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Other Claims

The window for submitting CET claims to PCSE for 2019 is now closed. 

 

CET Claims 2020

The 2020 window for CET claims is not yet open. 

Information on submitting CET Claims for 2020 will be published before the next claim window opens in July. 

You can view our FAQs relating to 2019 CET claims

 

About Pre-Registration Training Grant Claims

An ophthalmic contractor who is providing supervision of the training of a pre-registration optometrist is able to make a claim fora pre-registration supervisor training grant. 

The allowance paid to contractors is set out by the Department of Health on an annual basis, and PCSE processes these claims in behalf of NHS England.

 

Submitting a Pre-Reg Training grant claim

To submit a new PRT claim:

  • Go to the online form on the 'Contact Us' page
  • Select the 'Ophthalmic Payments' option from the 'type of enquiry' drop down menu
  • Choose 'Contractor/Optical practice'
  • Click on 'Pre-reg training grant'
  • Complete the necessary details and attach the application form in the upload section.
  • Submit

You will receive acknowledgement of your submission and a case reference number should you need to follow up.

Take at look at the FAQs for pre-reg training grants for more information.

 

 

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User Management

User Administrators

User administrators manage access to the PCSE Online system. They can:

  • Set up colleagues within their practice with appropriate roles
  • Deactivate users when staff leave
  • Edit user access if roles change

Ophthalmic User Roles

These are the roles that are available for the user administrator to assign to colleagues within their practice:

  • Contractor Signatory
  • GOS Performer*
  • GOS Claim Manager
  • OPH Statement View
  • OPH Supplier Signatory
  • OPH Head Office

* Please read the section on Adding a Performer before assigning the GOS Performer role. 

 

Create Users and assign roles

The user administrator should log into PCSE Online.

  • Click on User Management
  • Click on Create User
  • Enter the users details (name, email, telephone number)
  • Select the role(s) for that user - a user may have more than one role
  • Click on Create

The new user will receive an email with a link for them to verify their account and set up a password.

For further information on user roles, create, editing and deactivating a user, view our Ophthalmic User Management Guide.

Adding a Performer to your practice

Adding an ophthalmic performer is different process to just creating a new user.

Once you're logged in as the user administrator, choose User Management

Next choose the Performer Management option, type in your Performer's GOC number and press enter. 

If the Performer is already signed up for PCSE Online, you will see the Performer's first and last name. To add them to your practice:

  • Choose Click here to view
  • Tick the role(s) you want to assign to the Performer in your practice
  • Click on Update

Performers can have more than role with a practice.

If the Performer is not yet signed up for PCSE Online:

  • You'll need to confirm the Performer's email address and telephone number
  • Click Update
  • You'll be taken to the Create Portal User screen, where the fields the Performer's details are pre-populated
  • Select Performer as the role
  • Click on Create

The performer will receive an email with a link to verify their PCSE Online account and create a password.

Have a look at our User Management Guide for more information on managing user accounts for your practice. 

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Why go electronic?

 

Have a look at our short animation.

Reduce your carbon footprint

Electronic forms mean less paper

Reduce rejected claims

Real time validation flags any errors or omissions before submission

More security

Immediate submission in a secure system

Track your claim

Real time progress of a claim can be checked online at any time

More detailed statements

More information at the click of a button to improve reconciliation

Save time and money

Less resource costs to manually process and post claims

Continuing to use paper GOS forms

If you are not yet ready to use PCSE Online or eGOS, you can find guidance on using paper GOS forms in this section. 

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Paper claim forms are still acceptable for all GOS activity, if you are not yet able to submit claims electronically.

You order the paper GOS forms from PCSE Online. These are the forms you can order:

  • GOS1 Application for an NHS funded sight test
  • GOS2 Patient’s optical prescription or statement
  • GOS3 NHS optical voucher and patient's statement
  • GOS4 NHS optical repair or replacement voucher application
  • GOS5 Help with the cost of a private sight test
  • GOS6 Application for a mobile NHS funded sight test (domiciliary visit)

The forms are delivered to the practice.

The appropriate form is completed by the optician during the patient’s visit for their sight test or optical repair.

Forms must be completed correctly to ensure they are not rejected. You can get some helpful guidance on completing and signing GOS forms in Section 5 of this Making Accurate Claims guide.

Once forms are completed, they are posted to Primary Care Support England,  PO Box 350, Darlington, DL1 9QN.

Good to know

Using PCSE Online, the GOS form will be automatically checked to ensure all information is correct before submission, reducing the number of rejected claim forms.

Forms submitted by the cut-off date for your area will be manually checked and processed, and passed for payment, ready to reach your account on the payment date for your area. If there are any errors in the forms, the forms will be rejected, and will be returned to you with a cover sheet explaining which section(s) are incomplete. Please amend and resubmit them to us for processing and payment.

Good to know

  • Using PCSE Online, the GOS form will be automatically checked to ensure all information is correct before submission, reducing the number of rejected claim forms.
  • You can submit GOS claims right up until your cut-off date
  • You can view your statements online, even if you don't submit your GOS claims through PCSE Online

If you use PCSE Online to order paper forms, you're already registered. So why not take a look at the online payments system next time you place an order?

Learn more about the new ophthalmic payments service

A domiciliary visit takes place when an optician will conduct a mobile eye test in a setting other than their practice, such as a care home.  Opticians need to notify PCSE before this visit takes place – just complete the online Pre-Visit Notification form on our contact us page.

You’ll need the following information to complete the pre-visit notification form:

  • Contractor details – name, address, email and telephone number
  • Organisation name
  • PCT code – code should match the GOS 6 claim
  • Contractor code – find both codes on the GOS submission header
  • Date of visit
  • Address where the visit will take place – address, postcode and type of business i.e. care home
  • Patient(s) name – should match the GOS 6 claim
  • ODS code - also known as TP code – this will start with TP and be followed by 3 alphanumeric characters. You can find your ODS code on the ODS Portal, provided by NHS Digital

Once the form is correctly completed, you will be able to review, save and print off the form as a pdf and you are required to keep this for your records. You can then submit the form and you will receive an acknowledgement email with a unique case reference number, which will follow this format CAS-12345678-A1B2C3. The subject of the email will include the post code of the location of the visit, to help you identify which PVN it relates to.

The information on the PVN form will allow PCSE to process the associated GOS 6 claim easily. Please quote the case reference number on any further correspondence about the PVN.

Further information can be found in the Making Accurate Claims guide, a practical guide to daily General Ophthalmic Service (GOS) practice produced by the Optical Confederation.

The window for submitting CET claims to PCSE for 2019 is now closed. 

 

CET Claims 2020

The 2020 window for CET claims is not yet open. 

Information on submitting CET Claims for 2020 will be published before the next claim window opens in July. 

You can view our FAQs relating to 2019 CET claims

 

About Pre-Registration Training Grant Claims

An ophthalmic contractor who is providing supervision of the training of a pre-registration optometrist is able to make a claim fora pre-registration supervisor training grant. 

The allowance paid to contractors is set out by the Department of Health on an annual basis, and PCSE processes these claims in behalf of NHS England.

 

Submitting a Pre-Reg Training grant claim

To submit a new PRT claim:

  • Go to the online form on the 'Contact Us' page
  • Select the 'Ophthalmic Payments' option from the 'type of enquiry' drop down menu
  • Choose 'Contractor/Optical practice'
  • Click on 'Pre-reg training grant'
  • Complete the necessary details and attach the application form in the upload section.
  • Submit

You will receive acknowledgement of your submission and a case reference number should you need to follow up.

Take at look at the FAQs for pre-reg training grants for more information.

 

 

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NHS Local Teams only

This is a helpful section for NHS England local teams only, who submit changes to PCSE, to keep us informed about the contractual changes.

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To notify us of a new contract:

  • Download the New Contract Notification form
  • Complete the form in full and submit to PCSE, by email, at RLTophthalmic@nhs.net
  • Include 'Ophthalmic Contractor Set Up Request – [contractor name and ODS code]’ in the subject header of the email
  • Attach a completed GOS authorised signatory formto your email

It is important that the form is completed by a member of the local team who is registered with PCSE as an authorised signatory

The NCN form will not be retained by PCSE

  • We will then process the NCN and produce batch headers
  • Once processed, we will send a set of unique GOS Submission Headers to the Contractor by email
  • We’ll copy the local team into this email, as confirmation that the new contract has been set up
  • We will also tell the practice how to register with PCSE Online to order GOS forms

To notify us of a change of premises:

  • Download the Change of Premises form
  • Complete the form in full and submit to PCSE, by email, at RLTophthalmic@nhs.net
  • Include 'Ophthalmic Contractor Change of Premises – [contractor name and ODS code]’ in the subject header of the email

It is important that the form is completed by a member of the local team who is registered with PCSE as an authorised signatory

The original Change of Premises form will not be returned to the NHSE local team

  • We will then process the Change of Premises notification and produce new batch headers
  • We will email the new batch headers directly to the contractor
  • We’ll copy the local team into this email, as confirmation that the Change of Premises request has been completed

To let us know about a termination of contract:

  • Download the Contract Termination form
  • Complete the form in full and submit to PCSE, by email, at RLTophthalmic@nhs.net
  • Include 'Ophthalmic Contractor Contract Termination Notice – [contractor name and ODS code]’ in the subject header of the email

It is important that the form is completed by a member of the local team who is registered with PCSE as an authorised signatory

The original Contract Termination form will not be returned to the local team

  • We will then process the Contract Termination notification
  • If the local team requests confirmation that the contract termination has been completed, we will confirm this by email

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